The Dynatrace Resource is responsible for designing, implementing, and operating end-to-end application and infrastructure monitoring solutions using Dynatrace. The role focuses on ensuring high availability, performance, and reliability of business-critical applications across on-premises and cloud environments. The position supports proactive monitoring, incident management, root cause analysis, and continuous optimization, particularly within banking and enterprise environments.
Requirements
- 8+ years of experience in IT Operations, Monitoring, or Observability roles.
- Strong hands-on experience with Dynatrace in enterprise and banking environments.
- Proven experience supporting production systems and mission-critical applications.
- Strong understanding of ITIL processes and operational best practices.
- Design, implement, and administer Dynatrace monitoring solutions for complex IT environments.
- Deploy and manage Dynatrace OneAgent, ActiveGate, and cluster architecture across on-prem and multi-cloud platforms (AWS, GCP).
- Monitor application, infrastructure, and service performance, proactively identifying performance bottlenecks and potential incidents.
- Configure dashboards, alerts, thresholds, SLOs, KPIs, and management zones for different stakeholders.
- Perform deep-dive Root Cause Analysis (RCA) using Dynatrace AI and observability data to reduce MTTR and MTTI.
- Integrate Dynatrace with ITSM and third-party tools (ServiceNow, Jira, PagerDuty, Splunk, Grafana, Ansible, MQ, databases, etc.).
- Lead migration activities from legacy monitoring tools (CA APM, Nimsoft, AppDynamics, Riverbed) to Dynatrace.
- Support production environments with 24/7 monitoring readiness and BAU operational activities.
- Collaborate with DevOps, application, and infrastructure teams to embed monitoring into CI/CD and operational workflows.
- Conduct performance reviews, health checks, and optimization assessments.
- Deliver training, documentation, SOPs, and runbooks to internal IT and operations teams.
- Act as a Subject Matter Expert (SME) for Dynatrace and observability best practices.
- APM & Observability: Dynatrace (OneAgent, DEM, RUM, Synthetic Monitoring)
- Monitoring Tools: CA Wily Introscope, Nimsoft, AppDynamics, New Relic
- Log Analytics: Splunk
- ITSM / Ticketing: ServiceNow, Remedy, Summit
- Operating Systems: Linux, Windows, Solaris
- Automation: Ansible, BladeLogic
- Cloud & Platforms: On-prem, AWS, GCP
- Scripting: Python (basic)
- Monitoring Domains: Applications, Infrastructure, Databases, Middleware, Network, Digital Experience
Top Skills
What We Do
We are TAWANTECH, a dynamic and innovative company that specializes in financial technology solutions and services, with a team of passionate professionals and a commitment to excellence, we are dedicated to delivering exceptional solutions that meet the unique needs of our clients.
