We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.
We are looking for a Microsoft Dynamics Functional Consultant to join our CRM Consulting team.
The role will require the candidate to be responsible for:
- Running workshops across business requirements gathering, process mapping and use cases for Microsoft Dynamics Sales & Service implementations in a client facing role
- Managing project timelines, project documentation and hitting required deadlines, ensuring the project is on track and escalating as required
- Introducing formal requirement specifications and workflow documentation
- Be responsible for working directly with client teams, solution architects and developers to ensure the solution meets the business needs
- Managing and upskilling junior Microsoft Dynamics internal resources
- Able to engage and impress at client Director and Exec level stakeholders both on the business side and technical side.
Requirements
A Microsoft Dynamics 365 Functional Consultant will possess a blend of the following skills.
Functional Requirements
- Experience as a Dynamics 365 Functional Consultant
- Experience across business analysis, systems audits, requirements gathering and process mapping
- Creating functional and technical design documentation
- Creating end user acceptance testing scripts and supporting UAT process
- Creation of end user support and training material
Technical Requirements
- Understanding of Sales and Customer Service Processes
- Experience customising, configuring and developing Dynamics 365 solutions
- Experience building apps within D365 Sales/Customer Engagement (CE)
- Experience customising and configuring D365 Customer Service
- Good understanding and experience in Microsoft Power Platform
- Understand and experience in building Microsoft PowerApps
- An understanding of JavaScript code desirable, but not mandatory
- Certifications within Microsoft Dynamics or Power Platform desirable (AB-410, PL-900, PL-200, PL-400 etc.)
General skillset
- Can operate as a member of project teams, as well as manage them
- Comfortable being hands on and managing key client accounts
- Comfortable in delivering presentations and demonstrations to stakeholders
- Worked across accounts with sizeable budget and multiple markets
- Comfortable building strong working relationships, both within the business and with clients, and a keenness to maintain and develop these relationships
- Ability to work at pace and retain a keen attention to detail
- A willingness to travel (if and when required)
Desirable skills:
- Love for sports
- Great self-starting attitude keen to join an entrepreneurial organisation where every working day is different
Two Circles is committed to creating a diverse environment and is proud to be an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We value and want to have all types of candidates apply for roles at Two Circles. Therefore, we would love for you to fill out the Equality & Diversity Monitoring Form as part of your application. This form does not ask for your name or information that would make you personally identifiable.
Benefits
- Summer away days
- 23 standard days of holiday (+1 Birthday, +2 for a big life event and +1 for Admin Day) closure of office for Christmas (Plus bank holidays)
- Discretionary bonus on company performance
- Performance reviews every 6 months with discretionary salary increases
- Private Healthcare (Vitality) or Medicash scheme
- Mobile phone contribution
- Sport challenge contribution
- Gym membership contribution
- 1x Annual kit drops
Skills Required
- Experience as a Dynamics 365 Functional Consultant
- Experience in business analysis, systems audits, requirements gathering, and process mapping
- Experience creating functional and technical design documentation
- Experience creating end-user acceptance testing scripts and supporting UAT processes
- Experience creating end-user support and training materials
- Understanding of Sales and Customer Service processes
- Experience customizing, configuring, and developing Dynamics 365 solutions
- Experience building apps within Dynamics 365 Sales or Customer Engagement
- Experience customizing and configuring Dynamics 365 Customer Service
- Understanding and experience with Microsoft Power Platform
- Understanding and experience building Microsoft PowerApps
- Ability to work as a project team member and manage project teams
- Ability to manage key client accounts and build strong client relationships
- Ability to deliver presentations and demonstrations to stakeholders
- Ability to work at pace with strong attention to detail
- Willingness to travel when required
- Understanding of JavaScript
- Microsoft Dynamics or Power Platform certifications, such as AB-410, PL-900, PL-200, or PL-400
- Interest in sports
- Self-starting attitude and interest in an entrepreneurial organization
What We Do
Founded in 2011, Two Circles is an international sports and entertainment marketing business that leverages data and knowing fans best, to help organizations grow audiences and revenues. From thirteen international offices, Two Circles works with some of the biggest names in sports and entertainment, including the NFL, Premier League, UEFA and EA. The business uses data to grow the volume and value of fan relationships across all channels, to increase revenue across media rights, sponsorship, retail and licensing and ticketing.
