Salary up to £45,000 depending on experience
Location Wotton-under-Edge, Gloucestershire
Hybrid 2 days/week on site (please note, no public transport available)
Renishaw are undertaking an ambitious project to deploy a new ERP platform throughout the global subsidiary network, and we are seeking an enthusiastic Second Line ERP Support Analyst to join our applications support team.
You will have commercial experience supporting ERP solutions (e.g., finance, supply chain, manufacturing, or order management modules) and working with business users to diagnose and resolve application issues.
You will need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment.
Responsibilities
Evaluate allocated incidents to determine root cause and apply appropriate system changes where needed.
Undertake configuration changes, master data fixes, workflows, security/roles, reports, etc.
Analyse and develop solutions for minor system change requests.
Act as an escalation point for Level 1 support and take ownership of more complex incidents and service requests.
Follow existing and author new procedures as needed.
Use the ITSM tool (ServiceNow) to track and update tickets.
Key requirements
Hands-on experience as a support analyst, with a focus on ERP applications (e.g., finance, supply chain, manufacturing, or order management).
Ability to be flexible, multi-tasking and organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
Comfortable with Information Technology Service Management (ITSM) systems and processes.
Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers.
Desirable requirements
SQL knowledge.
Relevant ERP certifications (vendor or industry-recognised) are desirable.
Appreciation of Information Technology Infrastructure Library (ITIL).
Benefits
When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. ( not available at all sites).
We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.
Please click here for further information about our benefits.
At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement.
If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw.
We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 01453 524600 or [email protected].
Please click here for further information about diversity and inclusion at Renishaw.
Employment Type:
PermanentTime Type:
Full timeRequisition Number:
R8695 ERP Support Analyst (Open)Top Skills
What We Do
Renishaw is one of the world's leading engineering and scientific technology companies, with expertise in precision measurement and healthcare. The company supplies products and services used in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. It is also a world leader in the field of additive manufacturing (also referred to as 3D printing), where it designs and makes industrial machines which ‘print' parts from metal powder. The Renishaw Group currently has 80 offices in 36 countries, with over 5,000 employees, of which over 3,000 people are employed within the UK. The majority of the company's R&D and manufacturing is carried out in the UK and for the year ended June 2019, Renishaw achieved sales of £574 million of which 94% was due to exports. The company's largest markets are USA, China, Japan and Germany
