If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
Position Overview
IDEX Corporation is seeking a highly skilled and business-savvy Microsoft Dynamics 365 Customer Engagement (CE) Functional Consultant to support the continued rollout and optimization of our enterprise CRM platform across multiple business units. The ideal candidate will have hands-on experience in Sales, Customer Service, Marketing, Field Service, and Project Operations modules—translating complex business requirements into scalable solutions that enhance customer experience and drive commercial excellence.
This role is integral to IDEX’s digital transformation journey, collaborating across our Commercial, Operations, Marketing, and Customer Support functions to deliver consistent, high-quality user experience in Dynamics 365 and the Microsoft Power Platform.
Key Responsibilities
Functional Design & Delivery
- Lead workshops with business stakeholders to gather, analyze, and document functional requirements, business processes, and user stories.
- Translate business needs into fit-for-purpose Dynamics 365 CE configurations leveraging out-of-the-box capabilities wherever possible.
- Develop and maintain solution design documents, process maps, and functional specs aligned with FastTrack “Success by Design” principles.
- Support data modeling, migration mapping, and integration specifications with ERP, Power BI, and other enterprise systems.
- Configure entities, forms, views, business rules, workflows, Power Automate flows, and dashboards.
- Collaborate closely with developers, architects, and testers to validate solutions through SIT and UAT phases.
Business Engagement & Support
- Serve as a trusted advisor to business unit stakeholders (Sales, Service, Marketing, Operations).
- Participate in MVP deployments, phase-2 enhancements, and post-go-live optimization efforts.
- Provide training, user adoption materials, and best-practice guidance to key users and regional champions.
- Drive adoption of the IDEX CRM governance framework, ensuring adherence to naming conventions, ALM, and data governance standards.
Continuous Improvement & Governance
- Participate in backlog grooming and sprint planning under Agile/Hybrid project methodologies.
- Work with Product Owners and Architects to define roadmap features and enhancement requests.
- Ensure alignment with IDEX Information Security, Compliance, and Change Management policies.
- Support Copilot and AI Builder enablement initiatives and Power Platform governance maturity.
Required Qualifications
- Bachelor’s degree in Business Administration, Information Systems, or related field.
- 4+ years of hands-on experience as a Dynamics 365 CE Functional Consultant or equivalent role.
- Proven experience in one or more of the following modules: Sales, Customer Service, Field Service, Project Operations, or Customer Insights.
- Strong understanding of Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Pages).
- Ability to elicit business requirements, perform fit/gap analysis, and deliver functional documentation.
- Excellent communication and stakeholder management skills, with experience working across global teams.
- Proficient in Agile project delivery using Azure DevOps or similar tools.
Preferred Qualifications
- Microsoft Certified: Dynamics 365 Functional Consultant Associate (Sales, Service, or Field Service).
- Microsoft Certified: Power Platform Solution Architect Expert or Customer Insights – Data/Journeys.
- Experience integrating Dynamics 365 with JD Edwards, SAP, Salesforce, or custom ERP systems.
- Knowledge of IDEX Commercial Excellence framework and product business models (manufacturing, distribution, aftermarket support).
- Experience supporting multi-business, multi-region CRM deployments.
Key Competencies
- Business Process Mapping & Re-engineering
- Solution Design & Configuration
- Data Governance & Model-Driven Architecture
- Change Management & User Enablement
- Analytical Thinking & Problem Solving
- Collaboration & Cross-Functional Communication
Why Join IDEX
At IDEX, we are engineers of solutions that make a difference. From life-saving medical devices to advanced industrial equipment, our products touch lives every day. As part of the Commercial Excellence team, you’ll play a key role in transforming how IDEX engages customers globally, empowering our teams with modern, data-driven tools to achieve measurable growth and service excellence.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Total Rewards
The compensation range for this position is $110,000.00 - $165,000.00, depending on experience. This position may be eligible for performance based bonus plan.Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Top Skills
What We Do
IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission-critical components in everyday activities. Chances are the car you’re driving has a BAND-IT® clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life® rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.
