Finance Systems Support & Issue Resolution
- Provide functional support for D365 F&O Finance modules (GL, AP, AR, Cash & Bank, Fixed Assets, Expense Management).
- Triage incidents, reproduce issues, identify root cause, document workarounds/fixes, and escalate to technical teams/partners as needed.
- Support month-end and year-end close activities through validation, issue resolution, and process guidance
Configuration, Workflows & Controls - Maintain finance configurations within governance (posting setups, journals, parameters, approvals/workflows).
- Support user access/security requests using role-based practices and segregation-of-duties awareness.
- Monitor data quality for key master data (vendors, customers, chart of accounts, dimensions) and support governance practices.
Enhancements & Continuous Improvement - Gather requirements, map processes, and translate needs into functional documentation (user stories/specs, acceptance criteria, test scenarios).
- Configure solutions within role scope and coordinate with developers for extensions/integrations.
- Identify opportunities to simplify, standardize, and automate Finance processes where appropriate.
Testing & Release Readiness - Plan and execute SIT/UAT, including test scripts, defect logging, validation, and sign-off support.
- Participate in release planning and regression testing to ensure stable deployments and control compliance.
Reporting & Finance Insights - Support Finance reporting and analysis through Excel/Power BI extracts, reconciliations, and ad hoc insights.
Requirements
- 0–3 years' experience in ERP functional support, business analysis, Finance systems, or similar (D365 F&O preferred).
- Foundational understanding of core Finance processes: record-to-report, procure-to-pay, order-to-cash, month-end close basics.
- Ability to gather requirements and translate them into functional documentation (user stories, specs, process flows).
- Strong troubleshooting skills: issue triage, root-cause analysis, clear communication of status and resolution.
- Strong Excel skills (pivot tables, lookups, reconciliations); comfort working with Finance data.
- Strong communication and stakeholder management skills; ability to work with Finance and IT/partners.
Preferred / Nice-to-Have
- Hands-on exposure to D365 F&O Finance configuration (posting profiles, ledger setup, dimensions, workflows, tax basics).
- Familiarity with LCS, Azure DevOps (work items/test plans), and release management concepts.
- Experience supporting month-end close in an ERP environment.
- Basic knowledge of data tools: SQL concepts, Power Query, Power BI.
- Microsoft certifications (nice to have): MB-310 (Finance), MB-300, or related.
- Bachelor's degree in finance, Accounting, Business, Information Systems, or related field (or equivalent practical experience).
Benefits
This is a contract to permanent role, with inclusive benefits and a hybrid work schedule expected to be on site 2-3 days per week in Kuala Lumpur.
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