Long View Systems

Dynamics 365 Customer Engagement Solution Architect

Posted Yesterday

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4 Locations

Remote or Hybrid

122K-150K Annually

Senior level

Cloud • Software

The Role

Design, propose, and implement Microsoft Dynamics 365 Customer Engagement solutions. Perform assessments, map designs to client requirements, support delivery teams, provide pre-sales technical assistance, create estimates, SOWs, and proposals, and work with account and business development teams.

Summary Generated by Built In

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you a Dynamics 365 Customer Engagement wizard?

We are looking for a professional and engaging Dynamics 365 Customer Engagement Solution Architect for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! Utilizing your deep and expert knowledge of Dynamics 365 Customer Engagement and related Microsoft cloud solutions and related technologies, you understand client requirements through strong business and technical consulting skills and are proficient in creating and implementing proven solutions that solve business challenges. You will work directly with Account Managers, Business Development Managers, and Leadership Teams to provide solution direction and quotes.

A Day in the Life:

Support Long View’s Business Applications and Data Modernization portfolio with assessments, solution design, and implementation of Microsoft Dynamics Customer Engagement/ Dynamics 365 solutions
Map overall design to client requirements and systems, ensuring solutions align with business goals and processes, and fit within the enterprise context.
Participate with the implementation delivery team to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer-term needs
Provide pre-sales technical assistance, demonstrations, and product education as required
Develop estimates, Statements of Work (SOWs) and proposals that outline professional services required to meet client requirements

What You Bring:

5+ years of Microsoft Dynamics 365 Customer Engagement implementation experience with experience in other MS Dynamics modules
3+ years’ experience implementing and using Dynamics 365 CE Field Service/Microsoft CRM
3+ years of consulting experience
Extensive experience with Microsoft Dataverse and Power Platform
Experience using Azure DevOps for gathering and documenting business processes and requirements for the system with key business users
Experience with SDK and 3rd party tools such as XRM Toolbox for the administration of Customer engagement system
Knowledge in Dynamics 365 CE Field Service/Microsoft CRM and understanding of business processes

What Makes You Extra Awesome:

Dynamics 365 Certifications such as Dynamics 365 Fundamentals
Dynamics 365 for Field Service Functional Consultant
Dynamics 365 for Customer Services Functional Consultant
Dynamics 365 for Sales Functional Consultant
Power Platform Fundamentals
Power Platform Developer

Why Work at Long View?

Great people and culture
Comprehensive benefits plan
Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
Interesting Work – Be part of exciting projects while accessing all the latest technologies
Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness

Internal Only: RBE

#LI-AJ1

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

Skills Required

5+ years of Microsoft Dynamics 365 Customer Engagement implementation experience with experience in other MS Dynamics modules
3+ years implementing and using Dynamics 365 CE Field Service/Microsoft CRM
3+ years of consulting experience
Extensive experience with Microsoft Dataverse and Power Platform
Experience using Azure DevOps for gathering and documenting business processes and requirements
Experience with SDK and 3rd party tools such as XRM Toolbox for administration of Customer Engagement system
Knowledge of Dynamics 365 CE Field Service/Microsoft CRM and understanding of business processes
Dynamics 365 Certifications such as Dynamics 365 Fundamentals
Dynamics 365 for Field Service Functional Consultant certification
Dynamics 365 for Customer Service Functional Consultant certification
Dynamics 365 for Sales Functional Consultant certification
Power Platform Fundamentals certification
Power Platform Developer certification

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The Company

Dallas, TX

1,060 Employees

Year Founded: 1999

What We Do

Long View is one of the most powerful IT solutions and services companies in North America with offices across the continent. With a clear focus on combining business and technology through our Hybrid IT solutions including cloud, IT infrastructure, managed services, and end user support, Long View is able to define and customize what the future of IT looks like for our clients. Innovative, flexible, cost-effective, and business focused…that’s Long View.