The Role
Design, develop, and maintain Dynamics 365 Customer Engagement solutions: gather requirements, produce technical designs, build plug-ins, PCF controls, Power Apps and automations, integrate with other systems (Dual-write, Azure), manage ALM with Azure DevOps, test, deploy, and provide post-go-live support and documentation.
Summary Generated by Built In
Job Title: Dynamics 365 CRM Developer
(Customer Engagement (CE) — In-House Technical Role)
Reporting & Working Relationships
Reports to: IT / Applications Manager (or designated ERP/CRM Project Lead)
Position type: Full-time, internal (in-house) role
Works closely with: Departmental key users, functional consultants, the F&O developer, and the implementation partner.
Role Overview
Our client is implementing and scaling Microsoft Dynamics 365 across the organization and is building an internal technical capability to support it. The Dynamics 365 CRM (Customer Engagement) Developer will work side by side with departmental key users and functional leads to understand business needs, translate them into well-documented technical requirements, and deliver the customizations, automations, and integrations that bring those requirements to life on the Dynamics 365 platform.
This is a hands-on, in-house role focused on long-term ownership of the solution — from gathering and documenting requirements through to development, testing, deployment, and ongoing support and enhancement.
Key Responsibilities
Requirements & Technical Design
• Engage with key users and business stakeholders to gather, analyze, and document functional and technical requirements.
• Translate functional requirements into Technical Design Documents (TDDs), solution specifications, and effort estimates.
• Challenge and refine requirements to ensure solutions are scalable, maintainable, and aligned with Dynamics 365 best practices.
Development & Configuration
• Configure and customize Dynamics 365 Customer Engagement modules (Sales, Customer Service, and others as adopted).
• Develop plug-ins, custom workflow activities, and custom assemblies in C#/.NET.
• Build JavaScript/TypeScript web resources, business rules, and Power Apps Component
Framework (PCF) controls.
• Create model-driven and canvas Power Apps and automate processes with Power Automate flows.
• Design and extend the Dataverse data model (tables, relationships, business rules, security roles).
Integration
• Design and build integrations between Dynamics 365 CE and other systems — including Dynamics 365 Finance & Operations — using the Web API, Dual-write, Azure Functions, and
Logic Apps.
• Implement and maintain secure, reliable data exchange and error-handling patterns.
Quality, Deployment & Support
• Manage solution lifecycle (ALM): solution packaging and deployment across development, test, and production using Azure DevOps.
• Perform unit testing, support System Integration Testing (SIT) and User Acceptance Testing (UAT), and resolve defects.
• Provide post-go-live support, troubleshooting, and continuous enhancements.
• Maintain accurate technical documentation and contribute to an internal knowledge base.
• Enforce data quality, security, and governance standards.
Requirements
Required Technical Skills
• Hands-on development experience with Dynamics 365 Customer Engagement / Power Platform.
• Strong C# / .NET skills for plug-ins and custom assemblies.
• JavaScript / TypeScript and HTML for client-side web resources and PCF controls.
• Power Apps (model-driven and canvas), Power Automate, and Dataverse customization.
• Dynamics 365 Web API / OData, plug-in registration, and the extension model.
• Integration experience using REST/SOAP APIs, Azure services, and Dual-write.
• Solid SQL and data-modeling fundamentals.
• Source control and ALM with Azure DevOps / Git.
Qualifications & Certifications
• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 3–5+ years of hands-on Dynamics 365 CE / CRM development experience across the full implementation lifecycle.
• Microsoft certifications strongly preferred: PL-400 (Power Platform Developer), PL-200 (Power Platform Functional Consultant), and/or MB-210 (Dynamics 365 Sales).
Preferred / Nice to Have
• Exposure to Copilot Studio, Azure AI, or Microsoft Fabric.
• Experience integrating CE with Dynamics 365 Finance & Operations via Dual-write.
• Familiarity with DevOps build/release pipelines and automated testing.
Core Competencies & Soft Skills
• Strong requirements-elicitation skills — able to interview key users, ask the right questions, and convert business language into clear technical specifications.
• Excellent written documentation skills (technical design documents, configuration guides, test scripts).
• Analytical and structured problem-solving with attention to detail.
• Clear communicator able to work directly with non-technical business users and functional consultants.
• Self-driven, organized, and able to manage multiple work items against deadlines.
• Collaborative team player comfortable working with implementation partners and internal stakeholders.
Skills Required
- Hands-on development experience with Dynamics 365 Customer Engagement / Power Platform
- 3-5+ years of Dynamics 365 CE / CRM development across full implementation lifecycle
- Strong C# / .NET skills for plug-ins and custom assemblies
- JavaScript / TypeScript and HTML for client-side web resources and PCF controls
- Power Apps (model-driven and canvas), Power Automate, and Dataverse customization
- Dynamics 365 Web API / OData, plug-in registration, and extension model
- Integration experience using REST/SOAP APIs, Azure services, and Dual-write
- Solid SQL and data-modeling fundamentals
- Source control and ALM with Azure DevOps / Git
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field
- Microsoft certifications (PL-400, PL-200, and/or MB-210)
- Exposure to Copilot Studio, Azure AI, or Microsoft Fabric
- Familiarity with DevOps build/release pipelines and automated testing
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The Company
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