The Role
Provide day-to-day support and change delivery for Dynamics 365 Business Central, including incident resolution, security/permission administration, release management, vendor coordination, documentation, user training, compliance support, performance monitoring, and support for backups/recovery and budgeting for the service.
Summary Generated by Built In
Key Responsibilities
- Provide day-to-day application support for Dynamics 365 Business Central in conjunction with our third party vendors.
- Deliver Business Central change and impro365vement work, including planning, coordination of testing, release management, and communications to minimise disruption.
- Contribute to solution design for Business Central changes, ensuring configurations and approaches align with agreed standards and are reviewed/approved through the appropriate governance.
- Administer permissions and security, including user access requests, security roles, least-privilege access, and investigation/resolution of access issues, escalating higher-risk changes for approval.
- Manage and resolve complex system issues impacting business operations within the Business Central environment.
- Coordinate system maintenance activities and vendor-provided updates (including scheduling, communications, and validation) to help keep the platform secure and supported.
- Support backup/restore and recovery activities (as applicable within the cloud/service model) by following documented procedures, coordinating with partners, and validating outcomes.
- Support compliance and audits by maintaining evidence, controls, and documentation relating to Business Central access, changes, and operational processes.
- Work with third parties to log and escalate issues, coordinate releases, and progress enhancements through to completion, maintaining clear ways of working.
- Collaborate with business stakeholders to gather requirements, translate needs into system changes, and ensure the ERP solution continues to meet business needs.
- Develop and maintain user and support documentation, including processes, procedures, and troubleshooting guides.
- Provide training, guidance, and support to end users to improve adoption and effective usage of Business Central.
- Monitor system performance and usage, producing reports and recommendations for optimisation.
- Liaise with vendors and third parties for issue resolution and system enhancements.
- Support budgeting and spend activities for the Business Central service by tracking costs, providing inputs to forecasts, and flagging variances or licensing considerations to the relevant owner.
- Strong functional and technical understanding of Dynamics 365 Business Central, including core modules and configuration.
- Ability to diagnose and resolve complex issues, using structured problem-solving and root-cause analysis.
- Change delivery capability: planning, impact assessment, testing coordination, release management, and stakeholder communication.
- Security mindset with experience administering roles/permissions and applying least-privilege access principles.
- Ability to work effectively with third-party partners, including clear ticketing/escalations, follow-through, and coordination to agreed timelines.
- Excellent stakeholder management, communication, and user support/training capability.
- Documentation discipline: ability to create and maintain clear operational procedures and knowledge articles.
- Understanding of controls, compliance needs, and audit evidence expectations in ERP environments.
- Organised and reliable under pressure, able to balance BAU support with change activity.
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline (or equivalent experience).
- Proven experience supporting and maintaining Dynamics 365 Business Central in a production environment.
- Experience administering user access, permissions, and security within Business Central.
- Experience delivering ERP changes/projects (e.g., enhancements, rollouts, integrations) and coordinating stakeholders through testing and release.
- Experience working with third-party support/implementation partners, including raising tickets, managing escalations, and coordinating delivery of fixes and enhancements.
- Desirable: Microsoft Dynamics 365 Business Central certification(s).
- Desirable: project management experience and/or exposure to process improvement methodologies.
Skills Required
- Strong functional and technical understanding of Dynamics 365 Business Central
- Proven experience supporting and maintaining Dynamics 365 Business Central in a production environment
- Experience administering user access, permissions, and security within Business Central
- Experience delivering ERP changes/projects and coordinating testing and release management
- Experience working with third-party support/implementation partners, including ticketing and escalations
- Bachelor's degree in IT, Computer Science, or related discipline (or equivalent experience)
- Microsoft Dynamics 365 Business Central certification(s)
- Project management experience and/or exposure to process improvement methodologies
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The Company
What We Do
Uniphar is a diversified healthcare services organisation with activities in Ireland, UK, Europe, the USA and APAC
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