Who is sa.global
sa.global addresses industry challenges through vertical-focussed solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.
Over 800,000 users in 80 countries around the world rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we’ve been a part of Microsoft’s elite Inner Circle for 12 years. Our global organization has a 1000-member team across 25 countries.
For more information, visit www.saglobal.com.
Why Choose sa.global
Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.
Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.
Values of sa.global
- Contribute towards a working environment that represents “one sa.global” where everyone is seen as an equal, and equality and diversity is championed.
- Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism.
- Come as you are, make work fun & others successful, and foster an always learning mentality.
About the Role
sa.global is looking for a motivated and skilled Microsoft Dynamics 365 Business Central (BC) Functional Consultant to join our dynamic team in Australia, preferably based in Perth. We seek individuals with strong experience in implementing Dynamics 365 BC, working directly with customers to gather requirements, offer business insights, and consult on industry best practices.
Main Responsibilities
- Cover all aspects of consulting, including presales activities, supporting the sales team, product demonstrations, analysis, implementation, and end-user training on D365 BC.
- Provide expertise and in-depth knowledge of the D365 BC application, evaluating customers’ business processes against standard Microsoft Dynamics functionality.
- Document business requirements that outline what actions a solution must take and what outcomes are expected.
- Collaborate with stakeholders across the organization to ensure a comprehensive set of requirements aligned with business objectives, gaining a full understanding of current and future state business processes.
- Facilitate the customer’s decision-making process and develop functional design documents to drive the development process.
- Conduct user acceptance testing and train customer resources to effectively use and maintain the D365 BC application.
- Design and develop new modifications for existing clients, support previous modifications, and assist with ongoing support issues as needed.
- Perform fit-gap analyses and solution design.
- Configure and set up D365 BC, including planning and executing data migration strategies.
- Liaise with product vendors regarding issues relevant to our customers or the company’s services.
- Ensure that all technical aspects of projects meet the required standards for functionality, operability, and documentation.
- Work with project managers and team leaders to manage resource changes across projects.
- Document "as-is" and "to-be" processes within accurate and detailed scoping documents.
- Act as a communication point between developers and clients.
- Take responsibility for Quality Assurance and documentation.
- Provide production support when required.
- Collaborate with global teams.
- Stay current with the latest features and technologies in D365 BC.
Skills and Experience
- Experience as a subject matter expert in D365 BC with full project implementation experience.
- Experience developing functional specifications for D365 BC enhancements and integrations.
- Proven experience in setup, configuration, implementation, integration, and testing of D365 BC solutions, following best practices or Microsoft Sure Step methodology.
- Excellent understanding and knowledge of core D365 BC modules.
- Familiarity with best practices in your area of specialization or vertical industry.
- A technical background or understanding of programming concepts is an added advantage.
- Ability to create high-quality functional documentation with strong requirements-gathering skills.
- Logical problem-solving skills and a structured approach to introducing changes to operational systems.
- Strong business communication, presentation, and demonstration skills.
- Excellent written and verbal communication skills in English.
- Ability to multitask, organize, prioritize, and meet deadlines.
- Experience in leading large, complex technology projects.
- Business intelligence experience, including reporting and analytics.
- Deep understanding of software implementation lifecycles, development methodologies, operating systems, technical platforms/architecture, and application servers.
- Confident in providing support and training to users.
- Strong relationship-building skills with internal and external stakeholders.
- High attention to detail and a commitment to delivering top-quality solutions to customers.
- Experience working across multiple industries.
- Creative problem-solver with the ability to find innovative solutions to complex problems.
- Self-starter who can manage multiple tasks and shifting priorities.
- Calm and clear-headed under pressure.
- Strong focus on client satisfaction.
- Business analysis and client-facing skills.
- Ability to work independently and as part of a global team.
- Minimum of a Bachelor’s degree, preferably in Information Technology or a related field.
- Microsoft certifications in Dynamics 365 BC are a plus.
- Project management certification is highly desirable.
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What We Do
With 31 years of experience in ERP, CRM, HCM, business intelligence solutions, consulting, and Modern Workplace, sa.global is a Microsoft Dynamics Gold Partner offering industry-specific solutions to firms in key vertical markets like AEC, Legal, Accounting, and Advertising & Marketing. We help over 600,000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 11-time winner of the coveted Microsoft Dynamics Partner of the Year Award, we have been a part of Microsoft’s elite Inner Circle for ten years in a row. Established in 1990, we are now a 900-member-strong global organization with a presence in 25 countries. Central to our growth are our core values – Agile, Capable, and Committed – which also serve as our cultural cornerstones. Get to know more about us at www.saglobal.com.
