Dynamics 365 Administrator/Architect

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Dynamics 365 Administrator/Architect

Key Responsibilities

Platform Management & Optimization

• Administer and configure Dynamics 365 environments to ensure high availability, reliability, and performance.

• Oversee daily operational activities, including ticket triage, troubleshooting, and issue resolution.

• Manage integrations between Dynamics 365 and other enterprise systems (CRM, ERP, etc.).

• Implement best practices for user security, data governance, and compliance.

Solution Design & Architecture

• Design and implement scalable, secure, and sustainable Dynamics 365 solutions that align with business requirements.

• Partner with business units to tailor system configurations to workflows, objectives, and evolving needs.

Vendor Collaboration & Project Leadership

• Serve as the primary liaison with third-party vendors and implementation partners.

• Lead enterprise-scale projects from scope definition through delivery, ensuring alignment with strategic goals.

Stakeholder Engagement & Process Improvement

• Collaborate with business stakeholders to identify opportunities for process optimization and system enhancements.

• Champion automation initiatives to streamline operations and improve efficiency across the organization.

Preferred Qualifications

• 5+ years of hands-on experience with Microsoft Dynamics 365 (CRM or ERP).

• Proficiency with Power Platform (Power Apps, Power Automate, Power BI) is highly desirable.

• Demonstrated success in vendor management and leading enterprise-scale implementation projects.

• Strong communication, collaboration, and project management skills with the ability to engage both technical and non-technical stakeholders.

• Industry experience in gaming, lottery, or related sectors is a strong plus.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.