Are you a senior D365 Engagement Manager with a track record of success delivering Dynamics or ERP implementations? Do you thrive in a fast-paced environment?
We are seeking a dynamic and client-centric Engagement Manager to lead the successful delivery of Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE) implementations. In this pivotal role, you will be responsible for owning the end-to-end customer relationship, managing scope, ensuring solution delivery excellence, and aligning business value with client priorities. You will serve as the trusted advisor and primary point of contact for key stakeholders, overseeing all aspects of project delivery and client satisfaction across ERP and CRM workstreams.
A Day in the Life:
- Build and maintain trusted advisor relationships with client stakeholders.
- Lead executive and steering committee meetings.
- Understand client business objectives and align solutions to strategic priorities.
- Manage stakeholder expectations and drive customer satisfaction.
- Oversee a portfolio of Dynamics 365 implementation and transformation programs from initiation through deployment.
- Ensure scope, schedule, budget, quality, and risk objectives are achieved.
- Coordinate activities across business, functional, technical, and project teams.
- Facilitate issue resolution and decision-making processes.
- Collaborate with Solution Architects and Delivery Leads to ensure successful solution execution.
- Monitor project health, risks, dependencies, and resource requirements.
- Ensure adherence to delivery methodologies, governance standards, and best practices.
- Support change management and organizational adoption initiatives.
- Identify opportunities for additional services and business value realization.
- Support account planning, opportunity development, and proposal activities.
- Participate in discovery workshops, assessments, and executive presentations.
- Contribute to revenue growth and client retention strategies.
- Monitor engagement profitability, forecasts, and resource utilization.
- Manage contract compliance, scope management, and change requests.
- Ensure achievement of financial and operational objectives.
Client Relationship Management
Engagement Leadership
Solution & Delivery Governance
Business Development & Growth
Financial & Contract Management
What You Bring:
- 10+ years of experience in ERP/CRM delivery, including 5+ years leading D365 F&O and/or CE programs
- Demonstrated success managing enterprise-scale Dynamics 365 implementations ($1M+)
- Strong understanding of financials, supply chain, sales, service, and/or customer experience domains
- Exceptional client-facing and executive communication skills
- Deep knowledge of the Microsoft Dynamics 365 platform, Power Platform, and related ISVs
- Program Management with multiple lane / department delivery
- Experience in a consulting environment or a similar fast-paced industry
- An analytical mind and creative problem-solving ability
- Exceptional communication skills
- Knowledge of change and problem management, and the ability to anticipate risks
- Ability to build relationships and foster trust with stakeholders, project teams and project leaders
- Strong team-oriented mindset with the proven ability to lead on complex IT projects
What Makes You Extra Awesome:
- PMP Certification
- Certified Scrum Master
- SAFe Certification
Why Work at Long View?
- Great people and culture
- Comprehensive benefits plan
- Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting Work – Be part of exciting projects while accessing all the latest technologies
- Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness
Skills Required
- 10+ years of experience in ERP/CRM delivery, including 5+ years leading D365 F&O and/or CE programs
- Demonstrated success managing enterprise-scale Dynamics 365 implementations ($1M+)
- Deep knowledge of the Microsoft Dynamics 365 platform, Power Platform, and related ISVs
- Strong understanding of financials, supply chain, sales, service, and customer experience domains
- Program management experience coordinating multiple delivery lanes/departments
- Experience in a consulting environment or similar fast-paced industry
- Exceptional client-facing and executive communication skills
- Knowledge of change and problem management and ability to anticipate risks
- Analytical mindset and creative problem-solving ability
- Ability to build relationships and foster trust with stakeholders and teams
- Proven ability to lead complex IT projects and teams
- PMP Certification
- Certified Scrum Master (CSM)
- SAFe Certification
What We Do
Long View is one of the most powerful IT solutions and services companies in North America with offices across the continent. With a clear focus on combining business and technology through our Hybrid IT solutions including cloud, IT infrastructure, managed services, and end user support, Long View is able to define and customize what the future of IT looks like for our clients. Innovative, flexible, cost-effective, and business focused…that’s Long View.
