Required Qualifications
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
10 + years of hands-on experience in Dynamics 365 CE / Customer Service development
Proven experience with Dynamics 365 Copilot or AI-driven features
Strong understanding of Dataverse, security models, case management, SLAs, and queues
Experience with Power Platform and Azure integrations
Nice to Have
Experience with Omnichannel for Customer Service
Familiarity with Azure OpenAI or AI services
Experience in Agile product‑based delivery teams
Additional Microsoft certifications (Power Platform / Azure)
Enterprise-scale implementation experience
Skills Required
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
- 10+ years of hands-on experience in Dynamics 365 CE / Customer Service development
- Proven experience with Dynamics 365 Copilot or AI-driven features
- Strong understanding of Dataverse, security models, case management, SLAs, and queues
- Experience with Power Platform and Azure integrations
IBS Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IBS Software and has not been reviewed or approved by IBS Software.
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Healthcare Strength — Medical and health insurance are described as solid and reliable, with all employees reportedly covered by health insurance. Packages may also include life and accident insurance and paid leave in many locations.
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Strong & Reliable Incentives — A company-wide performance-incentive program reportedly covers all employees. While plan details vary by location, eligibility for variable pay is described as broadly available.
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Flexible Benefits — Benefits are tailored to local markets with flexible benefit plans and allowances aligned to regional standards. Flexible work arrangements and a personal day off are also offered depending on role and team.
IBS Software Insights
What We Do
IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, hospitality and energy resources industries. IBS Software's solutions for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel & air-cargo management. IBS Software also runs a real-time B2B and B2C distribution platform providing hotel room inventory, rates, and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive customer-centric, digital platform that covers onshore, online and on-board solutions. The Consulting and Digital Transformation (CDx) business focuses on driving digital transformation initiatives of its customers, leveraging its domain knowledge, digital technologies and engineering excellence. IBS Software operates from 16 offices across the world.
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