Position Overview
We’re looking for a compliance expert who wants to do more than tick boxes.
We want someone who sees the bigger picture, thinks strategically, and is ready to take ownership of high-stakes due diligence cases while also shaping how we grow.
As a Due Diligence Specialist, you will lead complex AML, KYC, and KYB operations for global fintech and payment clients.
You’ll handle the most sensitive onboarding cases, evaluate risk, engage directly with clients, and improve how we work as a team and company.
You’ll also act as a knowledge driver – mentoring others, contributing to process development, and helping us become a center of excellence in compliance.
Scope of the RoleThe Due Diligence Specialist is responsible for:
- Leading AML, KYC, and KYB operations, including enhanced due diligence for complex and high-risk cases.
- Providing expert analysis and recommendations on client onboarding, transaction monitoring, and regulatory compliance.
- Driving the creation and refinement of compliance processes and policies to align with global standards and best practices.
- Acting as a knowledge hub, facilitating training programs, and mentoring junior analysts to elevate team expertise.
- Collaborating with internal and client teams to develop and implement effective compliance strategies.
- Contributing to the design and establishment of a center of excellence to enhance Payreto’s service offerings.
- Serving as a primary point of contact for complex escalations and providing strategic insights to clients and stakeholders.
MAIN RESPONSIBILITIES:
🕵️ Advanced Due Diligence & KYC/KYB Operations
- Lead full-cycle due diligence investigations for complex/high-risk clients (both individuals and entities)
- Verify ownership structures, UBOs, and documentation using international registries and sources
- Analyze PEPs, sanctions, adverse media, and other red flags to determine overall risk level
- Escalate and advise on unusual or ambiguous cases with logic and clarity
- Ensure your cases align with both global AML standards and client-specific requirements
📚 Knowledge Leadership & Process Development
- Act as a key contributor to internal AML/KYC knowledge bases
- Draft, review, and update compliance SOPs, playbooks, and manuals
- Identify inefficiencies and propose improvements to workflows, documentation, and tools
- Support internal audits and client reviews with high-quality documentation and insights
- Deliver onboarding and technical training to new hires and junior analysts
- Provide coaching and quality feedback on case handling, documentation, and decisions
- Organize internal knowledge-sharing sessions to raise the team’s expertise
🤝 Client Engagement
- Serve as the compliance point of contact during client calls and case discussions
- Present findings clearly, challenge inconsistencies, and advise on onboarding risk
- Maintain strong and professional communication with client stakeholders, including Heads of AML and onboarding managers
- Identify opportunities for workflow enhancements and lead initiatives to improve team productivity and service quality.
- Collaborate with internal teams to integrate innovative tools and methodologies that support compliance and operational efficiency.
- Drive initiatives to position Payreto as an industry leader in compliance services.
- At least 2 years of relevant experience in AML/KYC/KYB (international client exposure required)
- Proven ability to handle high-risk, high-complexity onboarding cases
- Solid understanding of company structures, UBO identification, and regulatory red flags
- Strong command of English (both written and verbal) – you will speak with clients
- High proficiency in Google Workspace or MS Office, especially Sheets/Excel
- Strong online research skills (registry searches, document validation, investigative tools)
- Strong sense of ownership and accountability – we don’t micromanage
- Analytical thinker with excellent judgment under ambiguity
- Comfortable speaking up and challenging unclear instructions or decisions
- Fast learner with the ability to train others
- Team player who thrives in a fast-paced, multi-client setup
- You’ll work with international clients and experts in a lean, smart team
- You’ll have a voice – we expect ideas, not just execution
- You’ll grow in a setup that rewards initiative, not bureaucracy
- You’ll help shape the future of compliance operations in one of the fastest-growing KPOs in financial services
Top Skills
What We Do
Payreto stands for OPERATIONS EXCELLENCE.
We are a Knowledge Process company that provides customizable operations solutions for the financial services industry.
Our job is to fuel our financial institution partners’ operations excellence by embedding our world-class support principle and wide-ranging knowledge applications. We address any operations problems our partners might face thru our four pillars of services:
1. Onboarding as a Service
Achieve an agile onboarding application process with a solid customer due diligence and transaction monitoring while acquiring customers targeted to your compliance criteria
2. Payments as a Service
Go to market quickly and offer advanced global payment processing through our PCI Level 1 certified white-label multi-gateway approach
3. Finance as a Service
Streamline your back office processes with a team of experts focused on finance & accounting, reconciliation, and reports
4. Contact as a Service
Manage customer and merchant inquiries with a 24/7 contact center and technical support
Here in Payreto, our team is geared towards global reach and experience - a culture we aim to nurture long-term.
This commitment to our team is our pledge to our partners and clients as we continue to grow and become the leading and trusted operations partner for financial institutions around the globe.
