Job Role: Dual Services Manager
Working
Hours: 40 hours per week, working 5 out of 7 days
–flexible to meet the needs of the business
Salary: £44,000-£48,000 per annum
Location: The Elephant, Elephant & Castle, London
Overview
Join the team leading the delivery of
Security and Cleaning services at one of London's newest and most exciting
destinations.
Anchor Group Services is recruiting a
Dual Services Manager for The Elephant, a landmark mixed-use development at the
heart of Elephant & Castle. Bringing together retail, residential and
public spaces, The Elephant is set to become a vibrant destination where
residents, visitors, retailers and communities come together.
This is a unique opportunity to join a
flagship London mobilisation from day one, helping to establish standards,
culture and service excellence across a brand-new development. As Dual Services
Manager, you will play a key role in shaping the success of the contract,
leading both Security and Cleaning teams while building strong client
relationships and creating a safe, clean and welcoming environment for everyone
who visits, lives or works at The Elephant.
If you're a driven and experienced
leader who thrives in fast-paced environments and takes pride in delivering
exceptional service, we'd love to hear from you.
About the Role
As Dual Services Manager, you will
lead the day-to-day delivery of Security and Cleaning services across The
Elephant, ensuring high standards of operational performance, compliance and
customer service are consistently achieved.
Working closely with the client and
site stakeholders, you will manage a diverse team, oversee service delivery
across the development, and play a key role in maintaining a safe, secure and
well-presented environment while ensuring contractual obligations and client
expectations are met
Responsibilities include:
- Oversee Security and Cleaning operations across
retail, residential and public environments, ensuring smooth service delivery
throughout the site.
- Lead, coach and develop operational teams,
managing staffing levels, rotas, absence cover and operational resilience.
- Act as the primary client contact, attending
operational and KPI meetings and producing reports, audits and performance data
for key stakeholders.
- Ensure Assignment Instructions, SOPs, Risk
Assessments and site documentation remain accurate, compliant and up to date.
- Oversee Control Room and CCTV operations, ensuring
GDPR compliance and effective incident management.
- Lead investigations into incidents, complaints,
accidents and disciplinary matters, ensuring appropriate resolution and
follow-up actions.
- Manage recruitment, performance, absence and
employee relations matters, working closely with HR and Recruitment teams.
- Monitor cleaning standards, stock levels and
operational equipment through regular inspections and audits.
- Ensure compliance with Health & Safety
legislation, COSHH requirements and company policies.
- Coordinate emergency responses, evacuations and
business continuity activities across the development.
- Build strong relationships with clients,
retailers, residents, contractors and external partners while identifying
opportunities for service improvement and operational efficiencies.
- Support
contract retention, client satisfaction and business growth opportunities.
Requirements
- Proven experience managing Security, Cleaning,
Facilities or Soft Services operations.
- Experience leading large multi-functional teams
within customer-facing environments.
- Strong client relationship and stakeholder
management experience.
- Excellent communication, presentation and
report-writing skills.
- Experience with recruitment, performance
management and employee relations processes.
- Strong understanding of Health & Safety,
compliance and operational risk management.
- Competent in Microsoft 365 and workforce
management systems.
- Full 5-year checkable employment history.
- Valid frontline SIA Licence.
- Experience within shopping centres, mixed-use
developments or high-footfall environments.
- Knowledge of Timegate and Zoho Recruit, or similar
systems.
Benefits
- Access to a range of nationally recognised courses
via the Anchor Academy
- Access to SIA and First Aid training at discounted
rates, with financial support available
- Auto Enrolment Pension
- Stream – access to pay as you earn it
- Cycle to Work Scheme Available
- Free Employee Assistance Programme 24/7 including
access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
- Career development opportunities within a growing
national business
What's Next?
If you believe you have the leadership,
operational and people-management skills required to help launch and lead one
of London's most exciting new developments, APPLY NOW and a
member of our Recruitment Team will be in touch.
Other companies may call this role: Soft Services
Manager, Security & Cleaning Manager, Facilities Manager, Operations
Manager, Contract Manager, Estate Operations Manager, Mixed-Use Operations
Manager
Skills Required
- Proven experience managing security, cleaning, facilities, or soft services operations
- Experience leading large multifunctional teams in customer-facing environments
- Strong client relationship and stakeholder management experience
- Excellent communication, presentation, and report-writing skills
- Experience with recruitment, performance management, and employee relations processes
- Strong understanding of health and safety, compliance, and operational risk management
- Competence in Microsoft 365 and workforce management systems
- Full five-year checkable employment history
- Valid frontline SIA Licence
- Experience in shopping centres, mixed-use developments, or high-footfall environments
- Knowledge of Timegate and Zoho Recruit, or similar systems
What We Do
Anchor Group Services is a UK provider of integrated facilities and outsourced business support services. It combines security guarding, CCTV monitoring, key holding and mobile patrols with commercial cleaning, property maintenance, car park management, waste and environmental solutions, washroom services, fire teams and concierge support. The company tailors one-off services, consultancy contracts or total support solutions to customer needs across sectors nationwide.
