Type of Requisition:
RegularClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
Top SecretPublic Trust/Other Required:
NoneJob Family:
SCAJob Qualifications:
Skills:
Computer Hardware Support, Customer Service, IT Troubleshooting, Microsoft Windows, Ticketing SystemsCertifications:
NoneExperience:
5 + years of related experienceUS Citizenship Required:
YesJob Description:
Mission:
A DSS Systems Administrator (CONUS) is responsible for providing Desktop Support Services to Department of State consolidated Bureaus. Duties consist of managing the allocation, workflow, and resolution of all Service Now service request tickets submitted by customers and pertaining to laptops, operating system support, applications and software, monitors, network printers, digital senders and other peripheral devices within the Department of State consolidated Bureaus.
Duties and Responsibilities:
- Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
- Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
- Analyze, evaluate and test software and hardware in response to issues identified by customer.
- Support in the planning, installation, security and breakdown in support of standing up new facilities and standing down retired facilities.
- Mitigate identified security issues.
- Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.
- Prepare and maintain activity and progress reports regarding support activities.
- Act to coordinate activities across support agencies to delivery support service to customer. Manage and track escalations to ensure timely resolution of customer issues.
- Contribute to identifying improvements in the support of hardware, software or infrastructure related services.
- Work to meet program service level agreements (SLA's) to resolve customer issues.
- Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.
- Install, configure and troubleshoot microcomputer hardware and software systems, to include servers.
- Install, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.
- Conduct diagnostic troubleshooting and repair for microcomputer devices
- Install hardware and software application on a myriad of computer devices
Desired Skills or Experience:
- Strong customer service and communication skills (both written and verbal)
- Excellent interpersonal skills, especially ability to listen and understand what is being described
- Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
- Experience providing Tiers 1 and 2 technical support with hardware and software.
- Excellent attention to detail.
- Strong working knowledge of computer terms.
- Customer service operations experience.
- 1year (5 years preferred) of related experience.
Education and Clearance:
- Associate’s degree or equivalent experience
- Must be US Citizen and clearable; Secret clearance (or higher) a plus
- One or more industry standard certifications- A+, Security+, Network+; etc.
Physical Requirements:
- Ability to lift and move 30 lbs. of equipment
Work location: New York, NY
#OpportunityOwned #WeAreGDIT
The likely hourly rate for this position is between $28.61 - $38.71. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
10-25%Telecommuting Options:
HybridWork Location:
USA NY New YorkAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identify Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransSkills Required
- 5 or more years of related experience
- U.S. citizenship
- Ability to obtain a Top Secret clearance; must be clearable
- Associate degree or equivalent experience
- Ability to lift and move 30 pounds of equipment
- 10–25% travel
- Experience with Tier 1 and Tier 2 hardware and software technical support
- Working knowledge of ServiceNow ticketing system
- Industry certification such as A+, Security+, or Network+
- Strong customer service, communication, interpersonal, and troubleshooting skills
General Dynamics Information Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about General Dynamics Information Technology and has not been reviewed or approved by General Dynamics Information Technology.
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Affordable Benefits — Pay and benefits are described as good or okay in multiple places, and the overall package is often portrayed as acceptable even when base pay is not viewed as top-tier.
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Healthcare Strength — Medical, dental, and vision plan options are presented as comprehensive, with additional protections like disability and life insurance contributing to a well-rounded health and protection offering.
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Retirement Support — A 401(k) plan with company match is consistently highlighted as part of the total rewards package, supporting longer-term financial planning.
General Dynamics Information Technology Insights
What We Do
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
