DSIS Change & Adoption Engineer

If Division Level:

• Assist on the collection and qualification of demands raised within the Division R&D organization; participate on the prioritization definition and control of those demands

• Contribute to the demands backlog management in collaboration with the manager

• In collaboration with the COE Digital Process Manager, capture, formalize and maintain Division/PG related processes toward digitization

• In collaboration with COE Digital Process Manager define and maintain business requirements

• Assist on the definition and evaluation of Proof of Value, and Proof of Concept

• When new tool or improvement is needed: Assist on the evaluation & validation of payback, definition of Business acceptance criteria and project management organization

On his/her scope, in collaboration with the Change & Adoption manager, contribute on the adoption monitoring activities through KPIs

• Build KPI’s to follow adoption

• Contribute to back on track plans when needed

• Monitor impact of communication contents through data analysis (number of views, number of clicks, ...)

Support the deployment of the change management strategy

• Assist on the definition of the appropriate change activities including the skills, structures, tools & support mechanisms needed to manage the organizational change.

• Support Divisions Change Agents in fulfilling their role of change sponsor

• Support IS Project managers in integrating change management activities into their project plans.

Contribute to the delivery of related contents in coordination with Centers Of Excellence

• Write communication contents

• Synchronize with internal communication & HR departments when needed

• Contribute to the adaptation of any local engagement content / events

Contribute to learning execution

• Assist Change management & adoption manager in designing & implementing communication plans (including both push and pull communication channels) to bring awareness on learning contents

• Ensure that delivered material creates the best possible learner experience by observing content walkthroughs prior to new material rollouts and soliciting facilitator feedback

• Contribute to the delivery of standard and/or Product specific training contents

If Site Level:
Functional Support to the R&D users

• Secure that all users (from all networks) are properly trained

• Perform training if validated as trainer

• Coach back-up Key Users

• Provide functional support

• Welcome new users and give them key information and first training (train the basis)

• Be the first point of contact for the management of incidents, to characterize them and define the appropriate support needed

• Provide a first level of support to the end users including workaround.

• Collect, formalize and report bugs and requests for the tools through the Valeo R&D DSIS standard incident management tool (eg: JIRA)

Deployment of solutions

• Contribute to the validation of new solutions or evolutions of existing ones (user acceptance tests)

• Communicate recommendations, rules and best practices, standards to end users.

• Push key information (news, reminders, project updates, standards) towards end users during 5 minutes meetings, dedicated meetings or through any convenient media (presentations, emails, ...).

Definition of new solutions and improvement of the existing ones

• Attend Key User Committees led by the concerned COEs

• Attend “Working Groups” for solutions improvements whenever needed

• Collect, formalize and report enhancement requests expressed by end users to the through the R&D DSIS standard incident management tool (eg JIRA)

Contribute to the definition of the change management plan for projects led by the COEs, together with the DBP Change & Adoption Managers when needed
 

as a relay of the DBP, determine the best approach according to the local context to

• initiate, facilitate and coordinate organizational change

• increase users adoption of solutions.

for each project he/she is concerned with, he/she must

• prepare local teams for change, involving the local management

• secure involvement of needed contributors

• secure the proper execution of trainings

• relay communication locally

• organize surveys to monitor & report users satisfaction