The Role
Manage customer queries, close business deals, provide premium service, handle travel reservations, draft itineraries, and coordinate MICE group executions.
Summary Generated by Built In
About DreamSetGo:
DreamSetGo is a sports travel & experiences platform, from the house of Dream Sports which is a sports technology company with brands such as Dream11, and FanCode in its portfolio. DreamSetGo offers sporting events and player-interaction packages to die-hard fans. From match tickets to stadium tours, from flights to hotels, from VIP hospitality to city tours, from exclusive celebrity meet & greets to digital experiences, and much more; we curate the most fulfilling sports travel and experiences packages exclusively for popular sporting events around the world.
Your Role :
- Handle customer queries regarding Fares & Ticketing and planning customer travel itineraries.
- Close/convert business based on identified customer needs and provide premium customer service.
- Offer relevant Centurion/AmEx value added propositions using detailed knowledge of customer’s lifestyle choices.
- Prioritize & efficiently fulfil clients requests.
- Accurate & timely completion of travel reservations for HNI groups & individuals.
- To keep a mandate, follow up on the reporting of Pre & Post MICE Group details.
- To be able to draft itineraries based on clients requirements.
- To be able to handle overall execution across all the stages pre, during and post the group execution.
Qualifiers :
- Knowledge of high-end, luxury travel & lifestyle products, services & value propositions
- Good knowledge of International destinations, suppliers, hotels and Sporting Events.
- Knowledge of Destination & Visa Rules.
- Good rapport with Consulates / International Airline / Hotels / Domestic & International hotel suppliers.
- Experience in managing airline vendor relations
- Elementary Global Distribution System (GDS) skills.
- Knowledge of GDS Platforms: Amadeus, Sabre, Galileo.
- Supplier product knowledge
- 3-5 years of experience in customer service, travel sales, hotel & concierge.
Dream Sports, India’s leading sports technology company, powers the fan journey for 300 million sports fans across entertainment, content, gaming, travel, AI, and grassroot sports development. Its portfolio includes Dream11, a sports entertainment platform; FanCode, India’s digital sports destination; DreamSetGo, India’s premium sports travel and experiences platform; Dream Cricket, an AAA mobile sports game; Dream Horizon, our battle-tested tech, now open-sourced & free for all; Dream Sports AI, reimagining sports with AI, and Dream Money, empowering every Indian to grow their net-worth. The company is also home to the Dream Sports Foundation, its philanthropic arm.
Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports is headquartered in Mumbai.
Checked out Dream Locker Room yet? Head over to our official blog to get a glimpse into our culture, and how we ‘Make Sports Better’, together.
Skills Required
- Knowledge of high-end, luxury travel and lifestyle products, services, and value propositions
- Good knowledge of international destinations, suppliers, hotels, and Sporting Events
- Knowledge of Destination and Visa Rules
- Good rapport with Consulates, International Airline, Hotels, Domestic & International hotel suppliers
- Experience in managing airline vendor relations
- Elementary Global Distribution System (GDS) skills
- Knowledge of GDS Platforms: Amadeus, Sabre, Galileo
- Supplier product knowledge
- 3-5 years of experience in customer service, travel sales, hotel and concierge
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The Company
What We Do
Dream Sports is India’s leading sports technology company with 220M+ users, housing brands such as Dream11, the world’s largest fantasy sports platform, FanCode, a premier sports content & commerce platform, DreamSetGo, a sports experiences platform and DreamPay, a payment solutions provider. Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ mission is to ‘Make Sports Better’ for fans through the confluence of sports and technology. Since 2018, Dream Sports has been consistently featured as the only sports tech company in the ‘Great Places to Work’ survey.
