Downstream Experience Lead

Downstream Experience Lead

This position is remote/virtual.

Job Summary: Owns the end-to-end experience for downstream customers purchasing Truterra’s products. Collaborates with Truterra’s leadership team and other value stream leads to prioritize work, create roadmaps, and drive execution. 

Areas of Responsibility:

Drive end-to-end experience for downstream customers purchasing Truterra’s products

• Build relationships with Truterra’s downstream sales and marketing leadership to proactively understand, influence and align value stream team objectives with business success.

• Create a compelling roadmap that solves true Truterra challenges and orients both team and stakeholders to the proper farmer and retailer experience

• Foster a collaborative, data driven, and high-performance team culture that is impactful in both technical and business meetings

• Leverage data and participant feedback to continuously improve the downstream customer experience across pathways (digital, retail, etc.)

Lead downstream customer experience fusion team

• Manage team priorities, staffing, and status to ensure team success supporting business initiatives, and ad-hoc data driven decision making

• Partner with technical and functional leads to ensure team member growth and facilitate development of domain knowledge
• Conduct targeted technology, data, and people experiments to evolve, innovate, or improve the farmer and retailer experience

Leverage fusion team to execute on downstream commitments

• Execute on downstream customer commitments, including ensuring acres are developed in the correct geography, developing customer reporting, and delivering purchased assets

• Partner with sister value streams to identify areas of collaboration and unlock new capabilities to streamline program execution

• Champion data-driven practices & decision-making across Truterra

Required Experience:

• BA or higher or equivalent work experience
• 10 or more years of experience in the agriculture, food, or sustainability industries
• In-depth knowledge of product and/or customer experience management
• Experience analyzing data to tell a story
• Previous project management experience
• 5 or more years of experience leading and developing high-performing cross-functional teams
• Demonstrated ability developing and implementing project strategies that align with the organization's objectives including establishing strategic goals, OKR’s, or KPI’s

Required Skills:

• Ability to develop long-term strategies for agricultural operations, particularly from a retailer – grower lens
• Obsession with how data can be used to drive business growth, operational efficiency, and innovation
• Ability to drive organizational change and lead both internal & external customers through effective change management
• Effective written and verbal communication and influence skills with both technical and business leadership

Preferred Experience/Education:

• Advanced graduate degree in business, analytics or agronomics

Salary is negotiable based on experience: $135,360 - $203,040

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.