At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators, industrial and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.
We are looking for a Doors Technical Engineer to join our KONE Doors Technical team. In this role, you’ll be the go-to expert for resolving complex technical issues on industrial and pedestrian doors, providing support to Doors engineers across the UK, and ensuring compliance with safety and quality standards.
This position is based in Nottingham; you will be part of the Global Technical Help Desk team.
What You’ll Do
Provide remote and on-site technical support to Doors engineers, identifying root causes and solutions
Log cases to the Technical Helpdesk tool and direct to relevant expert when needed
Deliver training to Doors engineers during site visits and through scheduled sessions, support local training centers
Support in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract
Create and manage knowledge base articles
Purpose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety
Identify proactively root causes for the issues and forward corrective actions according to KONE Door Business (KDB) process requirements (e.g. training, guidelines, etc.)
Ensure compliance with KDB safety standards and customer safety rules, report safety concerns
Stop installation or door operations if safety violation or hazards are detected
To qualify for this vacancy we would expect you to have:
- Strong technical knowledge of pedestrian and industrial doors, gates and barriers
Excellent health and safety knowledge
ADSA and DHF qualified
CSCS certification
Strong customer skills
Collaborative team player
Excellent problem solving and communication skills
Full, clean UK driving licence
Willingness to travel across the UK
Proficient IT skills
We offer a range of fantastic benefits to our employees including:
Excellent salary depending on experience
Company car, parking apps to cover business parking costs
Paid travel and overtime
25 Days Holiday + 8 Bank Holidays + 1 Volunteering Day
Company Pension Scheme
Employee Assistance Programme
Prolonged disability insurance (PDI)
KONE Healthcare plan, which includes unlimited GP video consultations, diagnosis, physiotherapy
KONE dental plan
Life Assurance
Gym membership
KONE Discounts and cashback platform
Give As You Earn, which allows to make tax-efficient charity donations
Cycle to Work Scheme
In addition, we offer strong and clear progression programmes with Engineers so that you can reach your full potential. To support your learning, you will have access to our learning tool that allows you to apply for various courses that can increase your knowledge and progression potential.
This role is not eligible for visa sponsorship.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Strong technical knowledge of pedestrian and industrial doors, gates and barriers
- Excellent health and safety knowledge
- ADSA and DHF qualified
- CSCS certification
- Strong customer skills
- Collaborative team player
- Excellent problem solving and communication skills
- Full, clean UK driving licence
- Willingness to travel across the UK
- Proficient IT skills
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
-
Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
-
Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
-
Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
.png){kind=logo}
