DONATION PROGRAM MANAGER I

Summary

The Donation Program Manager I is a key representative of the We Are Sharing Hope SC Hospital Services department, tasked with promoting and advancing our mission within assigned hospitals. This role is focused on developing robust donation processes, building and maintaining collaborative relationships, and fostering a positive donation culture. The Donation Program Manager is responsible for the effective implementation and management of donation programs to maximize organ and tissue donation opportunities within our service area.

** The ideal candidate for this role would be able to report in person to hospitals in York, Chester, and Lancaster counties.**  

Essential Duties & Responsibilities

Relationship Development

• Cultivate and sustain effective relationships with key individuals and departments within assigned hospitals who can influence and drive change.
• Actively engage with these stakeholders both proactively and during critical moments to ensure the success of donation programs.

Strategic Planning

• Leverage industry insights, organizational data, and direct observations to develop and implement annual strategic plans tailored to the specific needs of assigned hospitals.
• Focus on identifying proactive development opportunities and encouraging behavior changes that align with our organizational mission and vision.
• Strategic plans should include clear goals and objectives that adhere to our organizational standards, AOPO guidelines, and CMS requirements.

Donation Case Activity

• As needed, receive and respond to referrals in a timely and professional manner. Facilitate the smooth transfer of potential donor cases from referral to recovery by coordinating with internal teams and hospital partners.
• Collaborate with hospital staff to identify opportunities to approach families regarding donation.
• As needed, conduct compassionate and professional conversations with families of potential donors, providing information and support throughout the donation decision-making process. Maintain sensitivity to the emotional and cultural dynamics surrounding donation, ensuring that family needs are respected at all times.
• Support regional team with donation activity.

Process Improvement

• Employ creative problem-solving skills to continuously refine and enhance donation processes, with the goal of improving outcomes and increasing the effectiveness of donation efforts.

Subject Matter Expertise (Hospitals)

• Serve as a knowledgeable and trusted resource for organ and tissue donation within assigned hospitals.
• Provide support in the development of donation-related policies and ensure hospital compliance with CMS and accrediting agency regulations.
• Collaborate with internal SHSC staff to provide necessary resources and expertise in the policy development process.

Subject Matter Expertise (SHSC)

• Act as a key resource for internal SHSC teams, offering guidance and support related to hospital interactions.
• Provide both proactive and reactive assistance to ensure the best possible outcomes for donation cases.

Documentation

• Maintain accurate and timely documentation of hospital activities and process improvement efforts, ensuring compliance with organizational policies and procedures.

Donation Education

• Partner with hospital personnel to deliver comprehensive and effective donation education to all staff levels involved in the referral process for potential organ and tissue donors.
• Ensure that hospital teams are well-informed and aligned with donation protocols.

Meeting Management

• Schedule and manage both ad-hoc and routine meetings focused on organ and tissue donation.
• Proactively identify and secure invitations to relevant hospital meetings to ensure SHSC is integrated as a member of the hospital care team and is aware of any operational changes that may impact donation efforts.

Follow-Up and Recognition

• Conduct timely follow-up on all organ and tissue donor cases, both internally and externally. Identify opportunities for process improvement, recognize achievements, and celebrate collaborative successes with hospital partners.

Process Variance Management

• Investigate and address any variances in the donation process identified through medical record reviews.
• Develop and communicate corrective action plans as needed to address the severity of the variance.

Medical Record Reviews

• Assist with medical record reviews as requested, ensuring thoroughness and compliance with established protocols.

Additional Responsibilities

• Perform other duties as assigned, contributing to the overall success of We Are Sharing Hope SC and its mission.

Qualifications, Education & Experience

Education: Bachelor’s degree preferred or equivalent OPO or Healthcare experience.

Experience: Minimum of three (3) years of experience in marketing, education, and/or healthcare preferred.

Skills and Abilities:

• Strong interpersonal communication skills with the ability to build and maintain relationships at all levels within a hospital setting.
• Experience with strategic planning and implementation.
• Ability to analyze and interpret data to inform decision-making and strategic actions.
• Knowledge of medical terminology is preferred.
• Strong public speaking and presentation skills.

An equivalent combination of education and experience may be considered.