The Role
Build and maintain Domo dashboards, reports, dataflows, and ETL processes; integrate legal case management data; validate data quality; translate operational workflows into reporting structures; identify trends; and present actionable insights to law firm clients. The role also includes requirements gathering, documentation, client support, and explaining data to nontechnical stakeholders while managing multiple priorities independently.
Summary Generated by Built In
Position Summary:
We are looking for a Data Analyst with strong Domo experience to join a growing, fully remote team. This is a client-facing role focused on building dashboards, managing data flows, and translating complex data into clear, actionable insights.
The ideal candidate is comfortable working independently, communicating effectively with non-technical stakeholders, and ensuring high data quality. You will work directly with clients—primarily law firms—helping them leverage data to operate more efficiently and make better business decisions.
Key Responsibilities:
- Build and maintain dashboards, reports, and dataflows in Domo
- Design, manage, and validate ETL processes (data extraction, transformation, and validation)
- Integrate data from legal case management systems (CMS) and other business tools
- Lead client meetings to gather requirements and present insights
- Translate operational workflows and case lifecycle stages into clear reporting structures
- Identify trends, inconsistencies, and opportunities within datasets
- Ensure data accuracy, consistency, and reliability across all reporting
- Maintain documentation and provide ongoing client support
Requirements
Requirements:
- 2+ years of experience in data analytics or business intelligence
- Experience working with law firms or legal operations
- Strong hands-on experience with Domo (MANDATORY)
- Proficiency in SQL and data transformation
- Experience with legal CMS platforms such as Filevine, SmartAdvocate, Neos, CloudLex, or HubSpot
- Previous experience in client-facing roles
- Strong communication skills with the ability to explain data to non-technical audiences
- Ability to work independently and manage multiple priorities or clients
Skills Required
- 2+ years of experience in data analytics or business intelligence
- Experience working with law firms or legal operations
- Strong hands-on experience with Domo
- Proficiency in SQL and data transformation
- Experience with legal CMS platforms such as Filevine, SmartAdvocate, Neos, CloudLex, or HubSpot
- Previous experience in client-facing roles
- Strong communication skills with the ability to explain data to nontechnical audiences
- Ability to work independently and manage multiple priorities or clients
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The Company
What We Do
Softgic helps organizations pursue digital and cognitive transformation through innovative, customized technology solutions. Its services include software development, automation, cloud computing, cybersecurity, UX design, and related IT consulting. The company’s mission is to make life easier with technology and help clients transform digitally and cognitively, optimizing processes, reducing costs, and accelerating results for businesses across Latin America and the United States.
