Domestic Operations Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Ensures domestic product operations are compliant with internal HWL policies and applicable regulatory agencies.
• Arranges exports, imports and customs clearance of cargo with carriers, vendors, trucking companies, warehouse packing facilities, customs brokers, and/or other applicable parties.
• Plans for and utilizes most optimum routing of cargo based on client needs.
• Ensures clients, Hellmann partners or other required parties are kept fully informed of transport arrangements and status on a regular basis.
• Verifies weight and dimensions of cargo.
• Receives transport orders.
• Communicates as required with applicable parties to ensure service requirements are achieved.
• Serves as liaison with sales personnel to ensure quality services are achieved & maintained.
• Negotiates most favorable buying rates with approved vendors.
• Processes, issues, distributes, and/or dispatches all required documentation to all applicable parties in a time frame consistent with service needs & company policy.
• Prepares all documents necessary to complete customs clearance process.
• Issues statistical reports as required.
• Issues shipping instructions to Hellmann partners where necessary.
• Receives rate requests and prepares and issues rate quotations externally and internally as required.
• Provides advice to clients concerning, but not limited to; terms of delivery and payment, marine insurance, ocean services, container loading, transport alternatives or other matters affecting client needs.
• Keeps clients informed and maintains knowledge of market trends and changes in service options.
• Visits clients regularly to monitor their satisfaction level.
• Checks clients’ credit status prior to arranging transport.
• Ensures accurate distribution of costs to promote same in projected gross profits.
• Approves timely and accurately vendor invoices.
• Harmonizes and implements department procedures to maximize productivity.
• Distributes workload within the department to enhance efficiency and productivity.
• Trains new and existing staff.
• Handles internal and external disputes.
• Ensures maximum file profitability via control of vendor costs and maximum net sales.
• Ensures timely invoicing of files within department as per company guidelines.
• Monitors and takes necessary corrective action on staff performance and prepares yearly performance evaluations
• Provides leadership and guidance to department staff.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES
This position supervises up to five full time employees and may supervise temporary employees from time to time based on projects.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:
• Bachelor's degree (B. A.) from four-year college or university or equivalent combination of education and work experience will be considered in lieu of educational requirement
• Previous experience in a management position, handling a wide variety of commodities.
• Minimum five years in the industry with proven satisfactory track record, operational and/or sales experience. 
• Completion of any industry related course is an asset.

KNOWLEDGE, SKILLS & ATTRIBUTES
• Financial acumen – understands business drivers
• Results-oriented – drives strategy and execution
• Leadership – demonstrates professionalism
• Customer-focused
• Organizational skills
• Time management and prioritization
• Adaptable / flexible to high-pressured environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
• Proficient in North American geography and shipping documentation.
• Strong written and verbal communication skills in English in order to present information to customers, management, and subordinates in a professional setting
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages
• Analytical skills / problem-solving ability
• Coaching skills – able to train, coach, and develop subordinates

PHYSICAL DEMANDS
• Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics are similar of those of an office setting with various office equipment.