We are seeking an experienced and strategic Domain Sales Manager - Cloud Software and Services (CSS) to drive technology leadership, customer engagement, and business growth across the CSS portfolio.
In this role, you will act as a trusted advisor and strategic business partner to our customers, helping define and execute transformation strategies that leverage cloud, software, automation, AI, digital platforms, and services. You will work closely with senior customer stakeholders to understand their business priorities and translate them into technology and service strategies that deliver measurable business outcomes.
The role requires a strong combination of commercial leadership, technology understanding, consultative selling, and executive stakeholder management, with a focus on developing long-term customer partnerships and identifying new growth opportunities.
What You Will do
- Lead the development and execution of the CSS sales and growth strategy, aligned with customer priorities, market opportunities, and business objectives.
- Define and drive joint customer strategies and transformation roadmaps across cloud, software, automation, AI, digital platforms, and services.
- Act as a trusted advisor to senior and executive customer stakeholders, influencing strategic technology, transformation, and investment decisions.
- Identify, develop, and drive new business opportunities by connecting customer challenges with relevant CSS capabilities and solutions.
- Provide thought leadership in areas such as cloud transformation, cloud-native technologies, automation, AI-driven operations, data and analytics, cybersecurity, and digital transformation.
- Build strong value propositions and business cases that demonstrate measurable customer outcomes, operational efficiencies, and return on investment.
- Lead complex sales opportunities from early engagement and opportunity qualification through solution development, commercial negotiations, contracting, and closure.
- Collaborate across sales, solutioning, delivery, engineering, and services teams to develop competitive solutions and ensure successful customer outcomes.
- Build and maintain strong relationships with customers, technology partners, hyperscalers, vendors, and the broader industry ecosystem.
- Maintain a strong understanding of the competitive landscape, emerging technologies, and evolving customer needs to identify new areas for growth.
- Drive effective governance across the CSS business, including opportunity management, forecasting, commercial risk, delivery alignment, and executive stakeholder engagement.
- Lead and inspire multidisciplinary teams, fostering a culture of collaboration, innovation, accountability, and continuous improvement.
- Serve as a senior CSS representative for the customer, supporting executive communications, strategic discussions, and escalations.
- Champion the organization's commitment to health, safety, well-being, and Target Zero.
The Skills You Bring
- Strong experience in Cloud Software and Services, enterprise technology, digital transformation, or technology services sales.
- Good understanding of cloud and cloud-native technologies, software platforms, automation, AI, data and analytics, digital platforms, and managed or professional services.
- Proven experience developing and executing complex technology sales strategies and strategic account plans.
- Demonstrated ability to identify customer business challenges and translate them into compelling technology and services propositions.
- Strong consultative and value-based selling capabilities, including business-case development and executive-level presentations.
- Commercial acumen with experience managing complex opportunities, negotiations, contracts, business cases, and financial targets.
- Experience building strategic relationships with senior and executive-level customer stakeholders.
- Ability to lead complex, cross-functional pursuits involving sales, presales, solution architects, delivery teams, commercial management, and partners.
- Understanding of emerging technology trends, including generative AI, intelligent automation, hybrid and multi-cloud environments, cybersecurity, and platform-based business models.
- Strong communication, influencing, negotiation, and relationship-management skills.
- Ability to operate effectively in a fast-paced, matrixed, and highly collaborative global organization.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: New Zealand (NZ) || Auckland
Job details: Domain Sales Manager
Job Stage: Job Stage 8
Primary Recruiter: Sushmita Centeno
Hiring Manager: Marcel Schwartz
Skills Required
- Experience in Cloud Software and Services, enterprise technology, digital transformation, or technology services sales
- Understanding of cloud, cloud-native technologies, software platforms, automation, AI, data analytics, digital platforms, and managed or professional services
- Experience developing and executing complex technology sales strategies and strategic account plans
- Ability to translate customer business challenges into technology and services propositions
- Consultative and value-based selling experience, including business-case development and executive presentations
- Commercial experience managing complex opportunities, negotiations, contracts, business cases, and financial targets
- Experience building strategic relationships with senior and executive customer stakeholders
- Ability to lead complex, cross-functional pursuits involving sales, presales, solution architects, delivery teams, commercial management, and partners
- Understanding of generative AI, intelligent automation, hybrid and multi-cloud environments, cybersecurity, and platform-based business models
- Strong communication, influencing, negotiation, and relationship-management skills
- Ability to work effectively in a fast-paced, matrixed, collaborative global organization
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
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Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
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Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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