QE Delivery Lead

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Our QA Delivery Lead role will be based out of one of our office locations (Charlotte, NC; St. Louis, MO; or Denver, CO) or remotely in the United States. 

We are seeking an experienced QE Delivery Lead to spearhead our testing efforts for a major US client while contributing to our Domain & Functional Testing capabilities. This pivotal role will primarily focus on ensuring exceptional delivery of comprehensive test coverage, driving testing excellence, and aligning our QE efforts with critical business objectives. The successful candidate will manage diverse teams of Test Engineers, Test Data Managers, and Business Analysts, overseeing day-to-day operations and client interactions. While delivery is the core focus, this position also offers the opportunity to contribute to our functional testing practice development, leveraging your domain expertise to enhance our overall QE capabilities. This role combines hands-on project leadership with strategic QE insights, requiring someone who can drive testing efficiency, ensure high-quality deliverables, and articulate our value proposition to clients. The ideal candidate will possess strong technical knowledge and project management skills, capable of leading teams to deliver superior testing services while building robust client relationships and supporting business growth through exemplary delivery.

• Lead and mentor teams of Test Engineers, Test Data Managers, and Business Analysts
• Foster a collaborative environment that promotes knowledge sharing and professional growth
• Develop and implement strategies for functional testing excellence
• Drive the adoption of industry best practices in functional testing

• Establish and maintain deep domain knowledge in relevant business areas
• Develop testing strategies that align with specific domain requirements
• Ensure test coverage addresses both technical requirements and business scenarios
• Guide teams in understanding and testing complex business workflows

• Oversee the development of comprehensive test plans and test cases
• Ensure test coverage across all functional areas and business processes
• Implement risk-based testing approaches
• Drive the adoption of behavior-driven development (BDD) practices

• Guide the development of test data strategies
• Ensure compliance with data privacy regulations
• Oversee the creation and maintenance of test data sets
• Implement effective test data management practices

• Work with Business Analysts to ensure thorough requirements coverage
• Review and approve test scenarios derived from business requirements
• Ensure traceability between requirements and test cases
• Facilitate requirements clarification sessions with stakeholders

• Establish KPIs for measuring functional testing effectiveness
• Implement comprehensive reporting mechanisms
• Track and report on testing progress and quality metrics
• Provide insights and recommendations based on testing results

• Identify and implement process improvements
• Standardize testing methodologies across teams
• Drive the adoption of new testing tools and techniques
• Establish best practices for functional testing

• Collaborate with product owners and business stakeholders
• Coordinate with development teams on testing approaches
• Manage relationships with third-party vendors and testing partners
• Facilitate communication between technical and business teams

• Partner with Sales teams to articulate our functional testing capabilities
• Serve as a Subject Matter Expert in client meetings and presentations
• Contribute domain expertise to proposal development
• Be the point of contact for our QE services delivery at a large US client
• Identify opportunities for service expansion
• Help develop testing service offerings based on market needs
• Represent the company at industry events and conferences

• Identify and assess testing risks
• Develop mitigation strategies for identified risks
• Ensure adequate test coverage for critical business functions

• Bachelor's degree in Computer Science, Business Administration, or comparable experience
• 10+ years of experience in software testing, with at least 5 years in leadership roles
• Strong domain knowledge in relevant business areas
• Extensive experience in functional testing methodologies
• Proven track record of leading testing teams
• Experience with test management tools and methodologies
• Strong understanding of business process analysis
• Experience with test data management practices
• Excellent analytical and problem-solving skills
• Strong communication and presentation skills
• Experience in client-facing roles and business development
• Proven ability to explain technical concepts to non-technical audiences
• Understanding of regulatory requirements and compliance standards
• Experience with agile methodologies
• Relevant certifications (e.g., ISTQB Advanced Level, CBAP) are a plus

• Strong understanding of business processes and workflows
• Experience with test automation frameworks and tools
• Knowledge of data privacy regulations and compliance requirements
• Ability to bridge technical and business perspectives
• Experience in managing distributed teams
• Strong negotiation and influence skills
• Proven track record in stakeholder management
• Experience in developing testing strategies
• Understanding of industry trends and best practices

We offer a place to be yourself.

At Telus Digital, we value innovation, collaboration, and diversity. We provide a platform where your leadership will directly impact the future of digital transformation. You will have the opportunity to work with top-tier clients, leading teams through cutting-edge projects that shape the future of business operations. We support our team members with professional development opportunities, an inclusive culture, and a commitment to personal growth.

We are committed to creating a workplace that embraces diversity and equal opportunities for all.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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