Dog Grooming Receptionist

Are you passionate about providing exceptional grooming services and helping your team to achieve and succeed? 

If yes, then you should join us! 

We are looking for a grooming receptionist to help run our salon smoothly and efficiently for our amazing team of Groomers in Charlotte.

Why is working at Skiptown so great?!

• We have a brand new facility in South End… nearby Velvet Taco, Shake Shack and a whole lot more!
• Our Skiptown culture is fun and friendly
• Work with people like you who love having fun working with dogs and their parents

But wait, there’s MORE!

• Free employee membership to the bar & park for your eligible dog(s)
• 30% off Skiptown services
• Employer contribution for Medical, Dental and Vision benefits (Vision is free - because we want you to see all those cute puppy faces!)
• 10 days of Paid Time Off annually
• DoorDash DashPass Work Perks! 
• Purple swag. Lots of purple. We’re serious. You should really like purple.

Who You Are: 

You are organized and use critical thinking skills to problem solve and grow the business. You are good at communicating with team members and clients alike and you love dogs (obviously). 

What You’ll Do:

• Team Scheduling & Resource Management: Prepare the grooming shift schedule and ensure groomers are scheduled appropriately.
• Grow the Business: grow our grooming service line by highlighting and sharing your team’s passion for pets and offering differentiated spa services to pamper them!
• Daily Operations:
  • Resolve issues escalated by groomers and escalate emergent issues to a manager.
  • Provide onsite support for grooming check-in and check-out and aid groomers with tasks as needed.
  • Ensure highest level of service, quality and safety.
  • Deliver accurate reporting.
• Inventory: Conduct inventory, ensuring that groomers have all supplies needed to deliver service.
• Client Communication: Build relationships through communicating with clients regarding service and scheduling needs. 

What You’ll Bring:

• Experience in a customer service role.
• Comfort working with and around dogs.
• Experience with routing or complicated scheduling is a plus.
• Critical thinking skills and proven ability to drive results.
• Full-time schedule availability.
• Mac OS proficiency preferred.

Physical Requirements:

• Lift up to 50 lbs.
• Prolonged sitting, standing, and walking.
• One-on-one interactions with dogs.
• Bend, twist, stretch, and reach.
• Hand and wrist movement.

Who We Are: 

Skiptown is on a mission to make the lives of pets and their people easier, and even more fun, through a tech-enabled, premium pet services ecosystem, and state-of-the-art facilities. Our 24,000 sq ft flagship location in South End offers dog daycare, boarding, grooming and a social bar - and will soon expand to include retail, veterinary, training and transportation services.