The Opportunity
The Hardware Documentation Specialist plays a critical role in supporting the lifecycle of electric vehicle (EV) charging systems. This hands-on role is well-suited for individuals with a background in electrical, mechanical, or communications systems—whether gained through military service or technical training. You’ll apply your experience with diagnostics, troubleshooting, and hardware support to ensure product reliability through lab testing, documentation, and collaboration with engineering teams.
As part of InCharge’s Technology Department, you’ll work alongside our Hardware Product Development and QA teams to drive innovation, reliability, and operational readiness across our EV charging infrastructure. This role is part of our SkillBridge training pathway and is ideal for transitioning service members looking to apply their skills in a fast-growing clean energy industry.
What You’ll Do
Parts Support & Testing
- Perform functional and diagnostic testing on EV charger components in lab and field environments
- Assist in evaluating new parts and validating replacements for service inventory
- Maintain organized records of tested parts, results, and recommendations
Record Hardware Issues
- Document hardware failures and anomalies during field service calls and lab evaluations
- Use service management tools to log issues with detailed descriptions, photos, and resolution steps
- Collaborate with engineering to escalate recurring or critical faults
Charger Service Documentation
- Review and update charger service manuals, troubleshooting guides, and repair procedures
- Validate accuracy of technical documentation against real-world service findings
- Provide feedback to technical writers and product teams for continuous improvement
Engineering Support
- Act as a liaison between the service team and hardware engineering to resolve complex issues
- Participate in root cause analysis and corrective action planning
- Support pilot testing of new hardware releases and firmware updates
Your Experience & Capabilities
- Military experience in electrical, mechanical, IT/networking, or other technical fields is highly applicable
- 2+ years of hands-on experience in system troubleshooting, preventative maintenance, hardware support, or field service is a plus
- Ability to read and interpret technical manuals, wiring diagrams, or schematics
- Comfortable using test equipment such as multimeters, power tools, and hand tools
- Strong written and verbal communication skills
- Familiarity with safety protocols, PPE usage, and working in high-voltage or mission-critical environments
- Associate or bachelor’s degree in a technical field (e.g., Electrical Engineering, Electronics Technology, or similar) is preferred but not required
Important Note:
During the DoD SkillBridge program, service members continue to receive their military pay and benefits. They are not paid by the civilian employer during the internship, in accordance with guidance from the U.S. Department of the Interior (doi.gov).
US Hourly Range (Post-SkillBridge Opportunity)
$28 – $38 USD
Upon successful completion, participants may be eligible for full-time employment at the stated range.
What We Offer
Full-time employees enjoy competitive compensation and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement (for most positions), generous vacation and paid sick leave, office meals and snacks, team building events and activities throughout the year.
Equal Opportunity Employer
Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.
CCPA disclosure notice here.
Top Skills
What We Do
InCharge Energy is on the frontlines of large-scale emissions reduction, accelerating the electrification of the transportation industry – one commercial fleet at a time. With end-to-end, turnkey solutions for commercial EV infrastructure projects, InCharge Energy equips fleet managers with the top brands in charging hardware and software; customized hardware and software products; short-, mid- and long-range plans for seamless fleet and facilities transition to EVs; financing; and maintenance and corrective repairs over the life of the charging assets. 🔌 InCharge develops innovative hardware, software and services designed and engineered specifically for fleets, such as service-dispatch-integrated software, fleet-management-integrated software, electricity load management, durable cable management products and high-reliability maintenance, repair and warranty services. Whether a fleet has 200 sedans or 20,000 Class 8 trucks, the team at InCharge serves a diverse clientele throughout North America, including major commercial fleets, truck and bus manufacturers, rideshare operators, EV manufacturers, school districts, municipalities and facilities owners, among many others. 🌎 Headquartered in the world’s first zero-emissions delivery zone in Santa Monica, Calif., InCharge Energy was founded by EV industry veterans Cameron Funk and Terry O’Day. The company has additional operations in San Francisco, Michigan and Virginia. 📞 If you’re looking for an experienced team to support your fleet’s electrification, please call us at 818.697.GOEV
