DoD Intern

POSITION SUMMARY: Active Military Only: Internship program for transitioning service members during their last 180 days of active duty, designed to learn the business processes of a Birkey’s Farm Store Dealership. Train with managers and staff in daily processes and establish working knowledge of each position as it relates to each department’s workflow. This internship is designed to expose participants to the operations of a full-service dealership with hands on work in service, sales, parts, and administrative support.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Learn the Birkey’s Core Values, business model, product line, and services offered. Learn each department and their functions. Other duties as assigned.

1. Participate in on the job training in each department: Sales, Parts, Service, and Administration.
2. Assist customers in the store and on the phone with questions.
3. Develop a working knowledge of CASE IH products and Birkey’s Services.
4. Assist with equipment diagnostics, parts ordering, inventory, customer support, or sales operation based on rotation.
5. Shadow experienced team members to learn daily operations and dealership best practices.
6. Attend company led training sessions, safety meetings, and events.
7. Complete evaluations with managers to determine performance and areas of improvement.
8. Maintain clean and orderly shop area at all times.
9. Develop working knowledge of warranty claims.  
10. Strive for innovative improvements that can be incorporated into existing practices.
11. Learn and understand regulations and compliance as it relates to USDOT, OSHA, EPA, and EEOC/ADA.
12. Maintain a safe working environment and adhere to company safety program at all times.
13. Perform other duties as assigned.

Customer Service Responsibilities:

• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customer’s concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey’s high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Individual must be an active member of the military. Should be able to set work priorities and work independently in the absence of supervision and be able to understand and carryout oral and written directions. Individual must have the ability to maintain a high degree of motivation in team members to retain the focus of providing the highest level of customer satisfaction.

The individual should have 2 – 4 years of related experience, steady work record, and must be able to perform each of the essential position functions.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to get around the dealership and grounds for various tasks.
• The employee would normally lift or move 10 lbs, frequently lift or move up to 25 lbs and occasionally lifts or move up to 75 lbs.
• Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.
• Ability to be on one’s feet for extended periods of time.
• Ability to operate equipment or other power equipment as necessary.
• Must meet health assessment requirements.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to dust, odors, oil, fumes and noise.
• The noise level in the work environment is usually moderate.
• While performing duties, the employee may be near moving mechanical parts and inside and outside weather conditions.
• While performing the duties of the job, the employee will perform extensive keystroke tasks.

This organization reserves the right to revise the essential position functions as the need arises.