- Strategy Development: Define and execute a comprehensive documentation strategy across multiple product lines, ensuring consistency, accuracy, and clarity.
- Cross-Functional Partnership: Work with product managers, developers, customer support, and other key stakeholders to gather requirements and comprehend product features to create effective documentation.
- Documentation Creation & Review: Oversee the creation, editing, and ongoing updates of product manuals, help guides, release notes, and knowledge base articles.
- Standardization & Best Practices: Establish and maintain documentation standards and processes, ensuring consistency and scalability across all product lines.
- Content Management: Develop and maintain content management systems to organize and store documentation.
- Continuous Improvement: Evaluate feedback from users and teams to improve documentation quality and ensure it meets evolving customer needs.
- Quality Assurance: Ensure documentation is error-free, adheres to company guidelines, and aligns with the brand’s voice and style.
- Reporting: Track and report on the progress of documentation projects and initiatives to leadership, providing regular updates and identifying any issues or resource needs.
- Proven experience as a Documentation Specialist, Technical Writer, or similar role in a software/product environment.
- Solid knowledge of documentation processes, content management systems, and version control.
- Excellent written and verbal communication skills with a keen eye for detail.
- Ability to comprehend complex technical concepts and present them clearly to a non-technical audience.
- Solid project management skills, with the ability to handle multiple tasks and deadlines.
- Familiarity with software development and agile methodologies is a plus.
- Bachelor’s degree in English, Technical Writing, Computer Science, or a related field (preferred).
- Be part of an innovative company shaping the future of education technology.
- Collaborative and supportive team environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits.
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What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
