Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end SaaS platform for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets.
We believe in high-trust collaboration and value each person's unique skills, perspectives and experiences. Our success is driven by our world-class global teams and culture. Learn more at https://www.toppanmerrill.com/careers/.
About the Opportunity:
Toppan Merrill has an exciting opportunity for a Document Specialist to join our #hybrid team. You will support the production, onboarding, optimization, and troubleshooting of client disclosure documents using the Quinn platform. Working closely with clients and internal stakeholders, you will ensure document quality, accuracy, and compliance while delivering exceptional customer service.
Job Responsibilities:
- Onboard Microsoft Word documents into the Quinn platform and prepare files for production.
- Run document cleanup processes, apply style tagging, and validate formatting accuracy.
- Generate, review, and troubleshoot document proofs to identify and resolve formatting or production issues.
- Support clients with document edits, platform questions, and issue resolution.
- Participate in document set-up, optimization, and ongoing maintenance activities.
- Collaborate with Customer Success, Production Design, Proxy, and other cross-functional teams to deliver exceptional client service.
- Participate in User Acceptance Testing (UAT) for platform enhancements and new releases.
- Document processes and contribute to continuous improvement initiatives across the Document Services team.
Schedule:
- 1st Shift:
8:00 AM - 4:30 PM CT - 2nd Shift: 2:00 PM - 10:30 PM CT
- With on-call weekends once a month 8am CT to 9:30pm CT
Hybrid work arrangement: 1 day in-office per week.
- Minnesota employees work onsite Thursdays.
- New York employees work onsite Wednesdays.
- Ontario schedule to be determined.
About You:
- BA/BS degree in Business or a related field preferred, or equivalent combination of education and experience.
- 1+ year of advanced Microsoft Word, document production, desktop publishing, or related experience preferred.
- Strong understanding of document styles, formatting, proof review, and print production concepts.
- Experience in a client-facing, customer service, or support-oriented environment.
- Ability to identify, troubleshoot, and resolve formatting and document production issues.
- Strong attention to detail with the ability to manage multiple priorities and deadlines.
- Experience with HTML, XPP, disclosure documents, legal document services, publishing, or typesetting is a plus.
We understand that your skills deserve recognition. That's why we offer a competitive pay scale ranging from $20-$30 per hour, based on experience and expertise. We believe in compensating our dedicated team members fairly for their hard work and commitment. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Toppan Merrill strives to provide our employees and loved ones with competitive benefits including:
- Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
- 401(k) with company match with full vesting from date of hire
- Retirement Savings Plan (Canada employees)
- Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays
- Paid parental leave
- Paid community involvement/volunteer days
- Wellness Resources and Employee Assistance Programming
Toppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities and veterans, are encouraged to apply.
Skills Required
- BA or BS degree in Business or a related field, or equivalent combination of education and experience
- 1+ year of advanced Microsoft Word, document production, desktop publishing, or related experience
- Strong understanding of document styles, formatting, proof review, and print production concepts
- Experience in a client-facing, customer service, or support-oriented environment
- Ability to identify, troubleshoot, and resolve formatting and document production issues
- Strong attention to detail and ability to manage multiple priorities and deadlines
- Experience with HTML, XPP, disclosure documents, legal document services, publishing, or typesetting
Toppan Merrill Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Toppan Merrill and has not been reviewed or approved by Toppan Merrill.
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Healthcare Strength — Offerings include full medical, dental, and vision coverage for employees and families, plus mental-health support and wellness programs. Access to HSAs/FSAs and an EAP further strengthens the health suite.
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Leave & Time Off Breadth — Program details highlight flexible PTO, paid holidays, wellness days, floating holidays, and paid parental leave. Additional time-off types such as bereavement, jury duty, and community/volunteer days are cited in postings.
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Retirement Support — A 401(k) plan with company match is frequently cited, with some postings noting immediate vesting from date of hire. This sits alongside other financial protections such as employer-paid life and disability coverage.
Toppan Merrill Insights
What We Do
Toppan Merrill is a global leader committed to simplifying the complexity of regulatory disclosure and regulated communications. We are an innovative and trusted partner for the corporate, legal, financial and health plan markets. Through consultative technology, expert knowledge and service excellence, Toppan Merrill is continuously improving the process of creating compliant communications for capital markets transactions, regulatory disclosure filings, shareholder and member communications and sustainability reporting. Toppan Merrill is part of Toppan Holdings a leading and diversified provider of sustainable, integrated solutions. Learn more at toppanmerrill.com
