Position Summary:
Vallen's Document Specialist is an individual contributor(on-site) who aids the operations team in support of sales. Sales Support associates engages internal customers and drive efficient services providing clerical assistance by following standard operating procedures (SOPs). Supports the implementation and communication of the sales processes.
Essential Job Duties and Responsibilities:
- Supports the use of sales opportunity tracking tools by providing clerical assistance.
- Works within a team on special nonrecurring and ongoing projects which may include assisting with the preparation and coordination of multiple presentations, disseminating information, coordinating direct mailings.
- Support the distribution of common sales reports, sales documentation, guidelines and updates.
- Takes messages, fields/answers routine questions, routes call to appropriate teams. Works in cooperation with other associates to cover phones.
- Sorts and distributes mail. Responds to regularly occurring requests for information. Prepares outgoing mail.
- Performs other duties and works on special projects as assigned.
Job Qualifications:
Education requirement: High School diploma and 4+ years of relevant sales support experience. Preferred: Associate degree (e.g., Business, Communication, etc.) with a minimum of 2 years of relevant sales support experience.
- Must be a self-starter with the ability to work with little supervision.
- Must demonstrate good time management skills.
- Ability to plan, organize and execution skills.
- Possess excellent customer service skills.
- Demonstrate the ability to get the job done correctly and in a timely manner.
- Proactive and positive team approach to problem resolution.
- Ability to establish strong working relationships with co-workers and management.
- Must have the ability to understand and carry out instructions furnished in written, oral, or diagram form.
- Demonstrated skills using Microsoft Office, including Word, Excel, Outlook and PowerPoint
Work Environment & Physical Demands:
Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.
- This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.
- The work environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
- Long periods of time working on a computer and performing repetitive keyboarding activities.
- Long periods of time performing work over the phone and participating in group conference calls.
- Frequently required to sit and/or stand.
- May be required to occasionally lift and/or move up to 20 pounds.
Skills Required
- High school diploma
- 4+ years relevant sales support experience
- Associate degree (preferred) with minimum 2 years relevant sales support experience
- Self-starter with ability to work with little supervision
- Good time management skills
- Planning, organization, and execution skills
- Excellent customer service skills
- Ability to understand and carry out written, oral, or diagram instructions
- Proactive, positive team approach to problem resolution
- Demonstrated ability to complete tasks correctly and timely
- Demonstrated skills using Microsoft Office (Word, Excel, Outlook, PowerPoint)
What We Do
Vallen is a leading provider of indirect industrial supplies—all those materials that are not part of the products our customers manufacture. From earplugs to specialty tools, to abrasives and cutting tools, we cover the vast majority of our customers’ maintenance, repair, operations and production-related needs. Vallen is also a leader in safety services with offerings that include equipment inspection, maintenance, certification and solution design. Many of our customers look to us for integrated supply solutions and vendor-managed inventory, with Vallen associates on-site, bringing local knowledge and expertise to the specific needs of individual facilities.
