The Document Specialist Associate will produce customer’s projects according to company standards of quality and output by preparing digital files for print production and/or digital output to customer, copying, assembling, binding, prepping, scanning and indexing digital documents. They are also responsible for inspecting their own and other team member’s work to ensure that projects are completed to client job specification while meeting deadlines at the lowest possible production cost and labor effort.
Duties & Responsibilities
- Achieves customer satisfaction by consistently prepping, scanning, inspecting, compiling, and assembling projects accurately in a timely manner.
- Prepares digital files for print production with attention to detail, efficiency and labor effort.
- High proficiency in scanning, indexing and preparing final digital output to clients
- Meets deadlines by working at a quick and steady pace while maintaining quality/error free work.
- Achieves Time Productive statistics by meeting standards established by the facility.
- Meets company production standards by achieving the Impressions per Hour (IPH) rate in accordance with standards established.
- Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report in the event of equipment failure.
- Completes all paperwork in a timely, accurate and legible manner by reading and writing in English.
- Troubleshoots problems by communicating effectively and promptly to manager.
- Prevents errors by maintaining a safe, clean and orderly work environment
- Other duties as required by Manager
Qualifications
- High school diploma or equivalent
- 1-3 years related experience in copy/print/scan production environment
- Previous experience working in a team environment required
Skills
- Intermediate computer skills including Adobe and Microsoft Office Suite
- Ability to interpret and execute written and/or verbal job specifications
- Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.
- Must be able to adapt to changing situations and be flexible with regards to scheduling.
- Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
- Evident physical effort is required to move objects up to 40 lbs.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
Skills Required
- High school diploma or equivalent
- 1-3 years of related experience in a copy, print, or scan production environment
- Previous experience working in a team environment
- Intermediate computer skills, including Adobe and Microsoft Office Suite
- Ability to interpret and execute written and verbal job specifications
- Ability to work effectively in a team environment
- Ability to adapt to changing situations and flexible scheduling
- Ability to perform repetitive work while maintaining quality and output standards
- Ability to move objects weighing up to 40 pounds
Ricoh USA, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..
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Healthcare Strength — The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
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Retirement Support — A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
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Flexible Benefits — A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.
Ricoh USA, Inc. Insights
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
