Document Retrieval Supervisor

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. 

Position Summary:

The e-Fulfilment Supervisor oversees the review and filing of legal documents utilizing ABC Legal’s proprietary platforms and tools. The Supervisor provides training and guidance to staff, resolves escalated issues, and drives continuous improvement initiatives to meet organizational goals.

Key Responsibilities:

• Supervise and coordinate activities of the e-fulfillment teams to ensure optimal performance and productivity.
• Develop and implement workflow strategies to improve efficiency and accuracy.
• Set and monitor team Key Performance Indicators (KPIs) in alignment with departmental goals.
• Provide leadership and development to team leads, including coaching, mentoring, and performance evaluations.
• Manage department scheduling and delegate tasks to ensure coverage and timely task completion.
• Collaborate with upper management to implement department strategies and process improvements.
• Oversee hiring, onboarding, and training of new team members.
• Handle performance management, including conducting reviews, managing corrective actions, and executing disciplinary measures as necessary.
• Ensure compliance with all relevant company policies, procedures, and regulatory requirements.

Qualifications:

• Experience in team supervision or operations management, preferably in an electronic filing or related administrative environment.
• Strong leadership and interpersonal skills, with the ability to motivate and guide team members.
• Excellent organizational and time-management abilities.
• Proficient in performance management and employee development practices.
• Ability to make sound decisions in a fast-paced environment.
• Familiarity with relevant software systems and tools used in electronic filing processes.

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Starting Pay: $50,000 - $63,000 per year, based on location and experience 

Schedule: Full-time, Monday through Friday, Remote