Document Production Workflow Co-ordinator
Salary: £30,000 per annum, plus 20% shift allowance(total £36,000)
Location: Remote(must be based in the UK)
Contract: Full Time, Permanent
Shifts: 40 hours per week, Wednesday 2am until 1pm, Thursday 2am until 1pm, Friday 2am until 1pm then back in at 11pm until 10am on Saturday morning with 1 hours unpaid break
Williams Lea seeks a Document Production Workflow Co-ordinator to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters.
The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Document Production Workflow Coordinator may require the training of team members and may be responsible for the day-to-day coordination of workflow within a shift or site.
Key responsibilities
The Document Production Workflow Coordinator will be required to deliver exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level.
- You will be required to intake work requests from the client, including clarification of job instructions and negotiation of deadlines with the requester.
- You will prioritise work requests across the team and coordinate/balance multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues.
- You will act as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team.
- You will identify and correct errors in complex business documents to ensure quality of the product being returned to requesters.
Personal attributes
- Proofreading experience preferably in a legal, banking or large corporate environment preferred
- Intermediate knowledge of MS Word, Excel, and PowerPoint desired
- Knowledge of a legal timekeeping or job tracking system is preferred
- Ability to work in a fast-paced, team environment
- Strong attention to detail with emphasis on accuracy and quality
- Ability to prioritize work to balance multiple projects and deadlines
- Must have good organizational skills
- Ability to handle sensitive and/or confidential documents and information
- Ability to work both independently and collaboratively as part of a team
- Excellent verbal and written communication skills.
- Ability to communicate professionally both verbally and in writing
- Must be self-motivated with a positive attitude
- Proven customer service skills are required in order to create, maintain and enhance customer relationships
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays(pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).
View our Privacy Notice https://www.williamslea.com/privacy-statement
Skills Required
- Proofreading experience in a legal, banking, or large corporate environment
- Intermediate knowledge of Microsoft Word, Excel, and PowerPoint
- Knowledge of a legal timekeeping or job tracking system
- Ability to work in a fast-paced, team environment
- Strong attention to detail with emphasis on accuracy and quality
- Ability to prioritize work to balance multiple projects and deadlines
- Good organizational skills
- Ability to handle sensitive and confidential documents and information
- Ability to work both independently and collaboratively as part of a team
- Excellent verbal and written communication skills
- Self-motivated with a positive attitude
- Proven customer service skills to create, maintain and enhance customer relationships
- Must be based in the UK and available for specified night/shift schedule (Weds-Fri/late Fri to Sat)
Williams Lea Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Williams Lea and has not been reviewed or approved by Williams Lea.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, vision, and prescription options, with the package characterized as comprehensive and acceptable in practice. Positive remarks highlight health insurance quality within the core offering.
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Retirement Support — Retirement Support: A 401(k) with employer match is provided alongside company-paid life insurance and disability coverage. These elements establish a standard foundation for long‑term financial security.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off, paid holidays, and paid parental leave are part of the offering in many roles. This breadth supports time away for rest and family needs.
Williams Lea Insights
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments. Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
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