Document Production Associate
Salary: £26,478.40 per annum plus 30% shift allowance (£7,943.52) – total annual salary £34,421.92
Location: Leeds
Contract: Full Time, Permanent
Shifts: 40 hours per week, Friday to Monday, 7:00pm until 6:00am
Work model: Hybrid – following successful completion of training, you will work 2 days from home and 2 days in the office.
Williams Lea seeks a Document Associate to join our team!
Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.
Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
Purpose of role
The Document Production Associate is responsible for producing, editing, formatting and proofreading business-critical documents for our clients. Working within a fast-paced environment, you will manage document requests from receipt through to completion, ensuring a consistently high standard of quality and service.
Key responsibilities
• Produce, edit, proofread, format and convert a wide range of documents to client specifications.
• Manage document requests and workflow queues, ensuring deadlines and service levels are achieved.
• Apply formatting standards, templates and quality checks to deliver accurate outputs.
• Communicate effectively with clients and colleagues regarding priorities and deadlines.
• Troubleshoot basic software and hardware issues where required.
• Build positive client relationships and contribute to continuous service improvement.
• Adhere to company, client and information security policies.
• Undertake additional duties as required to support the team.
Personal attributes
• Strong Microsoft Office skills, particularly Word, with excellent keyboard and formatting abilities.
• Previous document production experience would be useful, however your ability to learn quickly and work in a fast paced environment is more important
• Exceptional attention to detail and proofreading skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Ability to work accurately under pressure and meet tight deadlines.
• Professional approach when handling confidential information.
• Excellent communication and customer service skills.
• Self-motivated with the ability to work independently and as part of a team.
Using AI in your application
We’re happy for you to use AI tools to research us, polish your CV/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.
To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
• 25 days holiday, plus bank holidays
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected] (we do not accept applications to this email address).
View our Privacy Notice here.
Skills Required
- Strong Microsoft Office skills, particularly Word
- Excellent keyboard and formatting abilities
- Exceptional attention to detail and proofreading skills
- Strong organisational skills with ability to manage multiple priorities
- Ability to work accurately under pressure and meet tight deadlines
- Professional approach when handling confidential information
- Excellent communication and customer service skills
- Self-motivated with ability to work independently and as part of a team
- Ability to troubleshoot basic software and hardware issues
- Previous document production experience
- Adhere to company, client and information security policies
Williams Lea Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Williams Lea and has not been reviewed or approved by Williams Lea.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, vision, and prescription options, with the package characterized as comprehensive and acceptable in practice. Positive remarks highlight health insurance quality within the core offering.
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Retirement Support — Retirement Support: A 401(k) with employer match is provided alongside company-paid life insurance and disability coverage. These elements establish a standard foundation for long‑term financial security.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off, paid holidays, and paid parental leave are part of the offering in many roles. This breadth supports time away for rest and family needs.
Williams Lea Insights
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments. Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
