Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Document Imaging Indexing Vault Operations (DIIVO) is a dynamic organization committed to delivering accurate and efficient document handling for internal and external customers. We specialize in situations that require a high attention to detail, management of risk, and adjustments for unique products. DIIVO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth. DIIVO is committed to continuous improvement of their processes and skill development for their employees.
The DIIVO Team is seeking an experienced and motivated individual to join our team as a Production Specialist II. Key responsibilities include assisting with document retrieval requests and performing various production and support functions. Job expectations include performing work across multiple workstreams and systems.
This position requires an individual who is production and quality focused and who can work in a high volume, fast-paced production environment. Position requires repetitive administrative functions related to the document retrieval process to meet deadlines and goals. The individual must be reliable, motivated, able to train across multiple workstreams, and a team player with exceptional work habits.
- Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
- Monitors and reviews documentation requirements
- Executes on policies and procedures in connection with firm policies and guidelines regarding document management
Required Qualifications:
- 2 years in operations or production environment
- Ability to bend and move about the production floor to push carts, move documents or boxes, and lift 25-30 pounds
- Role is 5 days/week in office (usually 7-3:30 shift)
Desired Qualifications:
- Ability to leverage data and reporting to manage inventory and service level agreements
- Experience with microfiche/microfilm media or hardware
- Experience with CMOD (Content Manager OnDemand), CDOL (Client Document Online), or TrustWeb applications
- Previous experience in document imaging or retention and retrieval
Skills:
- Adaptability
- Attention to Detail
- Customer and Client Focus
- Collaboration
- Organizational Effectiveness
- Prioritization
- Problem Solving
- Confronting Bias
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40Skills Required
- Two years of experience in an operations or production environment
- Ability to bend and move around the production floor, push carts, move documents or boxes, and lift 25–30 pounds
- Ability to work five days per week in the office, typically on a 7:00 a.m. to 3:30 p.m. shift
- High school diploma, GED, secondary school education, or equivalent
- Ability to use data and reporting to manage inventory and service-level agreements
- Experience with microfiche or microfilm media or hardware
- Experience with CMOD, CDOL, or TrustWeb applications
- Previous experience in document imaging or document retention and retrieval
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Healthcare Strength — Health coverage is described as comprehensive, with medical, dental, vision, virtual care via Teladoc, wellness programs, and specialized support for cancer and menopause. Wellness credits and an always‑on EAP with in‑person sessions add to the depth of care.
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Parental & Family Support — New parents can access up to 26 weeks of leave, including 16 weeks fully paid for eligible teammates, alongside back‑up child and adult care. Family‑building resources and reimbursements (e.g., fertility, adoption, surrogacy) and a dedicated Life Event Services team extend support across life stages.
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Equity Value & Accessibility — Broad‑based equity through the Sharing Success program, including $1B in stock to nearly all non‑executive employees in January 2026, is intended to foster an ownership mindset. Stock awards (including RSUs) are a recurring component that aligns employees’ interests with shareholders.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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