Document Control Specialist

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Position Description:

The Document Control Specialist supports global quality and process documentation by managing end-to-end document lifecycle activities in Veeva Vault QualityDocs (QDocs). This role coordinates review/approval workflows, ensures document and metadata accuracy, applies templates and standards, and helps maintain inspection readiness through timely processing, tracking, and reporting.

Key Objectives / Deliverables

• Execute timely, right-first-time processing of global process documents in Veeva Vault QualityDocs (QDocs) from draft through issuance and retirement.

• Maintain document lifecycle compliance and metadata accuracy to support training impact, searchability, reporting, and inspection readiness.

• Enable consistent global process documentation by applying templates/standards and providing writing and formatting support.

• Support team performance through metrics, continuous improvement, and proactive issue identification/escalation.

Major Responsibilities

• Coordinate review and approval cycles with document owners, reviewers, and approvers (communications, reminders, and status tracking).

• Apply and verify required document metadata/attributes (e.g., document type, process owner, applicability, training impact, and effective date rules); perform quality checks prior to approval.

• Support document change execution by ensuring revisions align with approved changes and impacted documents/stakeholders are identified for review.

• Monitor periodic review status and follow up with owners to ensure completion within required timeframes.

• Support audit/inspection readiness through document/record retrieval, basic metrics/reporting, and proactive identification of document or metadata issues.

• Partner with Quality, Learning & Development, and stakeholders to align documents with training and process needs; provide back-up support across the team as needed.

Basic Qualifications

• High School Diploma/GED required; Associate’s degree or higher preferred. 2+ years of experience in document control/records management, quality systems, or regulated documentation support (pharmaceutical/biotech/medical device preferred).

• Hands-on experience in Veeva Vault QualityDocs (QDocs) and Microsoft Office (Word, Excel, Outlook).

Additional Skills / Preferences

• Knowledge of controlled documentation/records practices in a regulated environment (GMP/GDP concepts and data integrity expectations).

• Strong attention to detail and ability to perform right-first-time document and metadata checks.

• Strong written communication skills; ability to edit for clarity and consistent standard work language.

• Ability to manage multiple priorities, meet deadlines, and maintain organized tracking.

• Problem-solving skills to troubleshoot workflow issues and coordinate resolution across stakeholders.

• Customer-focused, collaborative approach; comfortable partnering with global stakeholders across time zones.

• Experience with basic metrics/reporting (Excel) and continuous improvement methods preferred.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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