JOB TITLE: Dockmaster
DEPARTMENT: Docks
REPORTS TO: General Manager
POSITION PURPOSE:
The Dockmaster is often the first person our customers will interact with when arriving by vessel. The Dockmaster is a strong and motivating leader responsible for the overall operation of the docks. This includes scheduling of dockhands, communication with vessel captains, reservations, maintaining overall safety and cleanliness of the marina, fuel operations, providing the highest level of guest services, concierge, training of new team members, and securing the marina and vessels in the event of inclement weather.
DUTIES AND RESPONSIBILITIES:
- Sets and provides the highest level of customer/guest services and expedites any and all requests from vessels
- Schedules and manages all dockhands in marina related duties such as securing boats, fuel, black water pump outs, connecting and monitoring utility services, and waste disposal. Leads the dockhands by example.
- Performs daily inspection of the docks, works with maintenance manager in scheduling general repair and maintenance of the docks in order to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair or replacement.
- Routinely operates, motor and water vehicles and other various mechanized equipment
EDUCATION AND EXPERIENCE:
- A broad knowledge of marina operations, boat lifting, boat handling and towing, and equipment maintenance
- Ability to manage and motivate staff
- A positive attitude, the ability to communicate proficiently, and ability to relate to customers in a luxury environment
- Understanding of common marina operational documentation such as agreements, contracts, terms and conditions, marina regulations and must be able to analyze them
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
- Must be able to independently lift, carry, push, and pull up to thirty (30) pounds
- Must be able to swim or be willing to wear a personal flotation device in instances of emergency
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
- Must be able to express oneself and effectively convey directions and clear instructions to a team of individuals
STATEMENT OF PURPOSE
This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.
Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.
Skills Required
- Broad knowledge of marina operations, boat lifting, handling, towing, and equipment maintenance.
- Ability to manage, schedule, and motivate staff (dockhands).
- Strong communication skills and ability to provide high-level customer service in a luxury environment.
- Understanding and ability to analyze marina operational documentation (agreements, contracts, regulations).
- Perform daily dock inspections and coordinate maintenance/repairs with maintenance manager.
- Operate motor and water vehicles and various mechanized equipment.
- Ability to independently lift, carry, push, and pull up to 30 pounds.
- Must be able to swim or be willing to wear a personal flotation device in emergencies.
- Ability to perform repetitive hand and arm movements, fine manipulation, and occasional overhead reaching.
- Ability to clearly convey directions and instructions to a team.
What We Do
Suntex Marinas engages in the ownership and management of marina properties. The executive officers at Suntex have over 100 years combined experience investing in, acquiring, and managing marinas. Suntex owns and operates over 100 marina properties in the United States, leveraging its ownership and management platforms to provide leadership within the marina sector and to acquire institutional quality marinas to enhance customer experience. Suntex prides itself on a growing reputation in the marina industry for its commitment to superior customer service, experienced marina managers and staff, conscious contributions to marina communities and expansive enthusiasm for creating memorable experiences on the water. www.suntex.com
