Docent

Job Description:

Docent

WHO WE ARE:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

YOU WILL BE: 

The Docent personifies the brand’s culture, transforming luxury retail into a curated, host-led experience..This role is responsible for delivering immersive storytelling, curated walkthroughs, and elevated hospitality moments that deepen client connection to the brand. 

More than a guide, the Docent translates heritage, craftsmanship, and innovation into memorable, emotionally resonant experiences.  In partnership with Client Services and selling teams the Docent ensures each visit feels intentional, personal and refined.

WHAT YOU WILL DO:

• Welcome guests with warmth and professionalism setting a refined tone.

• Lead curated tours, private appointments and immersive brand experiences.

• Articulate brand heritage, craftsmanship, design, philosophy, and product narratives, with depth and authenticity.

• Lead private client experiences, VIP tours, and special events with polish and confidence.

• Translate product knowledge into emotionally resonant storytelling.

Key Responsibilities:

• Welcome clients with warmth, presence, and refined professionalism

• Anticipate needs and personalize experiences based on client cues and preferences.

• Partner with Client Services and sales teams to ensure seamless transitions between storytelling and selling moments.

• Maintain discretion and confidentiality with high-profile clientele.

• Cultivate genuine connections that enhance brand loyalty.

• Capture relevant client insights to support relationship-building efforts.

• Follow up when appropriate to deepen engagement beyond the initial visit.

• Ensure the experiential area remains pristine, organized and aligned with brand standards.

• Support as needed for any events or in store activations.

• Maintain visual and experiential standards in partnership with leadership teams.

WHAT YOU WILL BRING: 

• Elevated hospitality mindset

• Brand fluency and cultural literacy.

• Alignment with luxury service standards

• Poise under pressure

• Detail orientation

• Collaborative partnership 

• Discretion and professionalism

• Exceptional verbal communication and presentation skills.

• Sophisticated presence with strong emotional intelligence.

• Ability to adapt communication style for diverse audiences, VIP, international or first time visitors.

• Passion for storytelling, craftsmanship and luxury culture.

YOUR LIFE AND  CAREER AT BERGDORF GOODMAN:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

SALARY AND OTHER BENEFITS:

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.