Doc. & Business Processes Supervisor

We are looking for a Doc. & Business Processes Supervisor that will handle the following:

Working Procedures and Regulations in Shipping (Documentation):

• Receive regulations from all countries and analyze their local and global implications and then issue working instructions and procedures to the agents.
• Ensure implementation with counterparties: Country Managers, Regional Customer Service Managers and Country Customer Service Managers
• Write and update Quality Assurance corporate policies, distribute working instructions and new shipping procedures (including user guides) and maintain the portals and corporate website when relevant.
• Serve as a worldwide knowledge center for all agencies regarding regulations, compliance with regulations and commercial documentation.
• Responsible for all Manifest Corrections process implementation, ensuring correct reason code registration and implementing the correct KPI determined by company management.
• Central Tables updates, writing procedures for correct processes related to the CT and ensuring compliance.
• Available after office hours (including weekends etc.) for emergency inquiries from worldwide agents in different time zones regarding regulations and work processes.

Represent Documentation in Projects:

• Specializing in international regulations with ability to analyze requirements and impacts (including IT developments) and implement new processes with worldwide agencies.
• Analyze complex situations between agencies and mediate between parties for a beneficial outcome.
• Approach all professional parties in and outside the company for guidance and clarifications, such as legal advisors and international shipping organizations (e.g., World Customs Organization).
• Represent business requirements in all documentation and regulatory issues when working with IT, including development of ways to implement new developments in the agencies.
• Design and define needs and write BRDs and requests for IT developments and enhancements.
• Contribute and verify that all shipping-related issues, procedures and work instructions are properly addressed in projects.

Responsible for Bill of Lading:

• Manage and update all B/L templates (35) of all companies. Requires working with Corporate Legal Advisors and Claims and Insurance Division.
• Manage template changes with printing suppliers and agencies.
• Manage the purchase of secure paper used for Original B/Ls to avoid fraud worldwide.

Work Location: Israel (on-site) or remotely from the Regional Office in Virginia Beach or Hong Kong



• Bachelor’s Degree - a must
• Minimum 5 years of proven experience in a shipping agency environment, or extensive end-to-end shipping documentation experience - a must
• Demonstrated experience or high-level capabilities in implementing and standardizing processes on a global scale- a must
• Strong business English communication skills, both written and verbal - a must
• Flexibility to provide occasional support outside regular business hours, as required- a must