We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.
Job Description
- Take overall responsibility for daily IT operations and service availability at the manufacturing site.
- Ensure stable and reliable operation of IT infrastructure, network, servers, endpoints, communication systems, and business applications.
- Monitor system performance and availability, proactively identify potential issues, and take corrective actions before they impact business operations.
- Establish and maintain standard IT operation procedures, maintenance schedules, monitoring mechanisms, and escalation processes.
- Ensure critical IT services are properly supported during production operations and applications, including ERP, MES (SFCS), WMS, QMS, production reporting, and related systems
- Implement and enforce corporate IT security policies and standards at the manufacturing site
- Lead and manage the site MIS/IT operations team and ensure adequate daily IT support coverage.
- Proven experience in IT infrastructure, network, endpoint, system/application support, and IT service management.
- Experience supporting manufacturing operations and production-critical IT systems is highly preferred.
- Familiarity with ERP/MES/WMS/QMS or other manufacturing applications is an advantage.
- Experience in IT service management, including Incident Management, Problem Management, Change Management, and Service Request Management.
- Experience managing IT vendors, service providers, and outsourced support.
- 6.Strong communication and coordination skills, with the ability to work effectively with both technical and non-technical users.
- 7. 5+ years of experience in IT/MIS manager/operation, preferably within a manufacturing or factory environment
- Texas, United States
Education
Bachelor - Information Engineering, Computer Science or related science and engineeringWork Experience
Language
Skills
Architectural Leadership, Availability Management, Business Process Management (BPM), Incident Response Management, Information Security Management System (ISMS), Information Technology Infrastructure Library (ITIL), IT Asset Management (ITAM), IT Service Management (ITSM), Problem Management, Resource Management, Service Improvement PlanningSkills Required
- Proven experience in IT infrastructure, networking, endpoint support, systems and application support, and IT service management
- Experience supporting manufacturing operations and production-critical IT systems
- Familiarity with ERP, MES, WMS, QMS, or other manufacturing applications
- Experience with Incident Management, Problem Management, Change Management, and Service Request Management
- Experience managing IT vendors, service providers, and outsourced support
- Strong communication and coordination skills with technical and non-technical users
- At least 5 years of experience in IT, MIS management, or IT operations
- Bachelor's or master's degree in Information Engineering, Computer Science, or a related field
What We Do
Wistron NeWeb Corporation (WNC) is a leading network communications solutions provider headquartered in Hsinchu, Taiwan, with annual revenue of US$3.6 billion. WNC has an R&D base in Taiwan, manufacturing facilities in Taiwan, Vietnam, China and Mexico, and sales offices in the U.S., U.K., Germany and Japan, and a workforce of over 11,000 employees worldwide. WNC provides whole-range communications solutions covering 5G edge infrastructure, satellite broadband, satellite broadcasting, enterprise networking, Wi-Fi devices, automotive connectivity, and smart home. Leveraging its expertise in antenna/RF design and system integration, WNC is a key supplier to networking brands, tier-1 telecom operators, automakers, and automotive electronics companies
