DME/Orthopedic Technologist - Plano - Texas Orthopaedic Associates

Job Summary: Under general supervision, the Orthopaedic Technologist/Durable Medical Equipment (DME) Technician assists physicians with care and treatment of orthopedic patients prescribed a DME product. This position properly fits and applies braces, crutches, casts, and other orthopedic soft goods. The position maintains/oversees clean and well-stocked DME inventory areas. Position may assist in obtaining pre-certification and authorization of products.

Key Functions:

• Patient Care and Counseling: Provide education to patients on the application, use, care and expected outcome for products as indicated by the physician instructions and manufacturer recommendations.
• Perform patient scheduling for custom products, education, order processing, delivery and call backs.
• Ensure that all necessary documentation is obtained as it relates to payer requirements, standard operating procedures and compliance guidelines. Follow procedures to minimize insurance denials and maximize revenues (pre-authorization for designated items and all Work Comp, PRP for patient’s responsibility).
• Printing Athena Reports and comparing to TOA’s reports/inventory
• Provides excellent customer service to patients by listening and appropriately serving patients.
• Contribute to an overall positive work atmosphere through actions and attitude.
• Relays relevant information to the appropriate internal staff.
• Assist physician/physician assistant with documenting and ensuring that all services ordered are coded in the E.H.R. and/or on patient superbill.
• Participate in office meetings and educational activities.
• Maintain work area in neat and orderly manner.
• Comply with HIPAA procedures.
• Other duties as assigned.
• All employees have a responsibility to comply with our organization’s policies and procedures and code of conduct.

Supervisory Responsibilities: None.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High School Diploma, general education degree (GED), or certification from college or technical school or three to six months related experience and/or training or equivalent combination of education and experience.

Knowledge, Skills, Abilities, and Other Characteristics:

To perform this job successfully, an individual should demonstrate the following competencies:

• Customer Focus – The ability to demonstrate concern for satisfying one’s customers.
• Teamwork – The ability and desire to work cooperatively with others on a team and the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
• Attention to Communication – The ability to ensure that information is passed on to others who should be kept informed.
• Business and Industry Focus – The ability to effectively apply industry knowledge that supports the business.
• Ethics – The ability to treat people with respect, inspire trust in others, work ethically and with integrity, maintain strict confidentiality with patient and employee information, while upholding organizational values.
• Language Skills – Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills – Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills – Knowledge of Athena database software and general knowledge of Microsoft applications is helpful.
• Other Skills and Abilities – Knowledge and understanding of medical insurance is helpful. Knowledge of billing is helpful.

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and/or walk.
• The employee must frequently lift and/or move up to 10 pounds.