The Role
Support DME operations by answering calls, confirming orders, scheduling appointments, processing and tracking orders in DME software, assembling and delivering supplies, performing inventory counts, assisting with fittings and in-person service appointments, maintaining documentation and compliance, and providing clerical support to the DME team.
Summary Generated by Built In
Job Title: DME Operations Coordinator *Bilingual – Chinese*
Department: Operations – DME
About the Role:
We are currently seeking a highly motivated DME Operations Coordinator. This role will report to the Director DME Operations and will follow established procedures to assist customers in an empathetic and caring manner to process DME supplies orders. The DME Operations Coordinator will work closely with the DME Operations Supervisors to support the Department with incoming telephone calls, contacting members, processing new orders and refills, maintaining compliance, set and service in person appointment, assemble DME supplies, unload new DME supplies from pallets, inventory management, and deliver bedside DME supplies to members in Hospitals and Skilled Nursing Facilities. Other duties will also be assigned to balance Workload between the team.
Department: Operations – DME
About the Role:
We are currently seeking a highly motivated DME Operations Coordinator. This role will report to the Director DME Operations and will follow established procedures to assist customers in an empathetic and caring manner to process DME supplies orders. The DME Operations Coordinator will work closely with the DME Operations Supervisors to support the Department with incoming telephone calls, contacting members, processing new orders and refills, maintaining compliance, set and service in person appointment, assemble DME supplies, unload new DME supplies from pallets, inventory management, and deliver bedside DME supplies to members in Hospitals and Skilled Nursing Facilities. Other duties will also be assigned to balance Workload between the team.
What You'll Do
- Respond to incoming telephone calls and assist members with empathy and professionalism
- Confirm new orders via telephone, schedule in-person appointments or gather information for shipping
- Process and track supply orders through DME software (e.g. Brightree)
- Assemble, restock, transport, and deliver DME supplies to designated locations (including hospitals and skilled nursing facilities)
- Lift, move, and unload DME supplies (up to 50 lbs.)
- Perform inventory counts and track inventory levels
- Perform and assist with Orthosis (bracing) fittings, diabetic shoes and custom inserts measurements
- Conduct in-person service appointments including dispensing supplies, performing measurements and providing other product-related support
- Contact patients to retrieve DME supplies
- Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database
- Complete compliance surveys for dispensed supplies
- Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (ex. supplies inventory tracking)
- Maintain a clean and organized workspace
- Perform other administrative tasks as assigned to balance departmental workload
- Other duties as assigned
Qualifications
- High School Diploma or equivalent (Associate’s degree preferred)
- Fluent Chinese is required. Vietnamese or Spanish highly preferred as well.
- Experience in healthcare operations/logistics or customer service role
- Proficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree)
- Ability to type at least 60 wpm
- Ability to lift up to 50 lbs
- Clean driving record
- Strong attention to detail, time management, and communications skills
- Highly motivated and able to work with multiple tasks simultaneously
- Demonstrated empathy and professionalism when interacting with patients, customers, and other team members
- Ability to follow company policies, compliance standards, and HIPAA guidelines
- May be required to work overtime to meet departmental objectives/goals
You are great for this role if:
- Highly organized and detail oriented with an ability to multi-task in a fast-paced setting
- Prior experience with durable medical equipment (DME) preferred
- Understanding of Incontinence, Wound Care, Ostomy, and Urology supplies
- Knowledge of Brightree software
- Excellent oral, writing, and typing skills
- Understanding of Health Plan compliance and Federal regulations and standards
Environmental Job Requirements and Working Conditions
- This position is full-time in office. The office is located at 568 Garvey Ave., Monterey Park, CA 91754.
- The total compensation target pay range for this role is: $23.00 - $26.00/hr. The salary range represents our national target range for this role.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditioos), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
About
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient. Our platform currently empowers over 20,000 physicians to provide care for over 1.7 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Skills Required
- High School Diploma or equivalent
- Associate's degree
- Fluent Chinese (bilingual)
- Vietnamese or Spanish language skills
- Experience in healthcare operations, logistics, or customer service
- Proficient in Microsoft Outlook, Microsoft Excel, and DME software (e.g., Brightree)
- Ability to type at least 60 wpm
- Ability to lift and move up to 50 lbs
- Clean driving record
- Strong attention to detail, time management, and communication skills
- Ability to follow company policies, compliance standards, and HIPAA guidelines
- May be required to work overtime to meet departmental objectives
- Prior experience with durable medical equipment (DME)
- Understanding of incontinence, wound care, ostomy, and urology supplies
- Understanding of health plan compliance and federal regulations and standards
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The Company
What We Do
Astrana Health is a physician-centric, technology-powered healthcare company that operates an integrated delivery platform. It enables providers to participate in value-based care arrangements, helping them deliver accessible, high-quality, and cost-effective care to patients. The company provides care coordination services to patients, primary care physicians, specialists, and health plans, leveraging proprietary technology to streamline operations and improve patient outcomes across local communities.
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