DK job requisition

Key Responsibilities
1. Time Off Reporting & Operational Monitoring (30%)
•    Run and validate recurring leave reports, including absence validation, fiscal period reporting, intermittent leave, LOA benefit reporting, and sweeper reports.
•    Monitor inbound file loads from leave vendor and resolve employee data discrepancies in partnership with PCX Analyst and vendor.
•    Track and reconcile leave billing, premium collections, arrears processes, and carrier reporting.
•    Identify trends, discrepancies, or recurring data issues and escalate to PCX Analyst as appropriate.
•    Maintain and follow established SOPs to ensure consistent and accurate process execution.
•    Recommend process improvements and support documentation updates as workflows evolve.
________________________________________
2. Absence Queue & Balance Inquiry Processing (20%)
•    Manage and action accrual and balance inquiries related to vacation and sick leave received via Oracle work queue 
•    Review employee records to validate accrual calculations and current leave balances.
•    Respond to routine inquiries using established policies and SOPs.
•    Escalate complex or policy-driven questions to the PCX Analyst
________________________________________
3. Mailbox Triage & Intake Management (20%)
•    Monitor shared Benefits and Leave mailboxes.
•    Route complex or policy-driven cases to appropriate PCX SMEs with relevant context and documentation.
•    Ensure timely acknowledgment and tracking of inbound requests.
•    Identify recurring inquiry themes and partner with PCX Analyst/COE on process enhancements and efficiency improvements.
________________________________________
4. Vendor Invoice Processing & Reconciliation (20%)
•    Review, validate, and prepare vendor invoices for submission across Time Off, Retirement, and other Benefits vendors.
•    Perform allocation checks, data validation, and reconciliation prior to approval routing.
•    Maintain invoice tracking logs and ensure adherence to established billing schedules.
•    Escalate discrepancies or unusual variances to COE for review.
________________________________________
5. Retirement Operational Support (5%)
•    Manage pension Service Now inquiry intake and routing to US-based SMEs, escalating incomplete or misdirected requests as needed.
6. Benefits Operational Support (5%)
•    Review standard reports from vendors and take appropriate action to ensure integrity of data and appropriate employee coverage. 
 

Key Responsibilities
1. Time Off Reporting & Operational Monitoring (30%)
•    Run and validate recurring leave reports, including absence validation, fiscal period reporting, intermittent leave, LOA benefit reporting, and sweeper reports.
•    Monitor inbound file loads from leave vendor and resolve employee data discrepancies in partnership with PCX Analyst and vendor.
•    Track and reconcile leave billing, premium collections, arrears processes, and carrier reporting.
•    Identify trends, discrepancies, or recurring data issues and escalate to PCX Analyst as appropriate.
•    Maintain and follow established SOPs to ensure consistent and accurate process execution.
•    Recommend process improvements and support documentation updates as workflows evolve.
________________________________________
2. Absence Queue & Balance Inquiry Processing (20%)
•    Manage and action accrual and balance inquiries related to vacation and sick leave received via Oracle work queue 
•    Review employee records to validate accrual calculations and current leave balances.
•    Respond to routine inquiries using established policies and SOPs.
•    Escalate complex or policy-driven questions to the PCX Analyst
________________________________________
3. Mailbox Triage & Intake Management (20%)
•    Monitor shared Benefits and Leave mailboxes.
•    Route complex or policy-driven cases to appropriate PCX SMEs with relevant context and documentation.
•    Ensure timely acknowledgment and tracking of inbound requests.
•    Identify recurring inquiry themes and partner with PCX Analyst/COE on process enhancements and efficiency improvements.
________________________________________
4. Vendor Invoice Processing & Reconciliation (20%)
•    Review, validate, and prepare vendor invoices for submission across Time Off, Retirement, and other Benefits vendors.
•    Perform allocation checks, data validation, and reconciliation prior to approval routing.
•    Maintain invoice tracking logs and ensure adherence to established billing schedules.
•    Escalate discrepancies or unusual variances to COE for review.
________________________________________
5. Retirement Operational Support (5%)
•    Manage pension Service Now inquiry intake and routing to US-based SMEs, escalating incomplete or misdirected requests as needed.
6. Benefits Operational Support (5%)
•    Review standard reports from vendors and take appropriate action to ensure integrity of data and appropriate employee coverage. 
 

Qualifications

• 2–4 years of experience in Benefits operations, HR shared services, payroll support, finance operations, or similar structured delivery environments.
• Experience working with reporting, data validation, reconciliation, or invoice processing.
• Strong attention to detail and commitment to accuracy in repeatable processes.
• Proficiency in Excel and comfort navigating HRIS systems and vendor platforms.
• Ability to manage multiple priorities in a high-volume environment.
• Strong written communication skills for case documentation and routing.