Division SPTS Sr. Technical Engagement Manager

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD®), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

Job Description/Preferred Qualifications

Job description for Regional Product Manager:  

• Process mapping: To identify the opportunity matrix in existing process flow at customer sites.

• Qualifying an opportunity
  • Work with UK Product Managers to decide if we want to compete based on knowledge of the application
  • Review competitive and commercial situation, strategic value.

• Customer road map:
  • Identify N+1 and N+2 process requirements
  • Report back to product management.

• Sales support Once an opportunity is qualified,
  • Work closely with Sales team
  • providing answers to questions from the customer/sales team. 
  • Conference calls and/or visiting the customer
  • progress the opportunity through discussion and presentation. 
  • Assisting the UK Product Management team and experts in the Business Units (BU) in answering purchasing specifications. 
  • Providing inputs to the Contract Managers for accurate quoting (Draft System Configuration Details).

• On-site Evaluation tool management
  • Be a single point of contact between field team and Factory
  • Keep track of progress of evaluation
  • Explain the progress made and highlight if any CIPs are needed
  • All these should be backed up by data generated onsite

• Develop information sources
  • Develop contact at customers and suppliers
  • Brief analysts in factory (market intelligence). 
  • Sharing the information gathered with Product Management & the BU. 

• Customer Demos
  • For qualified opportunity that need demo
  • Discuss the demo requirements in detail
  • Co-work to complete the demo request form
  • Review it with the customer and BU. 
  • Take part in live demo on a case by case basis

• Competitor analysis Using a variety of information sources, learn about our competitors’ products in terms of specifications, pricing, development plans etc.  Assist the Product Managers in maintaining a competitor database.

• Tool performance & CIPs: Review tool performance and determine if existing CIPs helps or new CIPs are needed.

• Market research Develop an understanding of regional market and trends using knowledge gained from customers, suppliers, analysts (including our own Market Analyst), conference papers, internet research, etc.

• Product promotion Attend trade shows and conferences.  Contribute to technical papers & give presentations at the same.  Identify new opportunities to promote the products and SPTS.  Online promotion through webinars. 

Knowledge

Knowledge of some of the following would be advantageous:

• How semiconductors are manufactured. 
• Processing of semiconductors (Etch, CVD, PVD, ECD in particular). 
• Semiconductor device packaging.
• The business of semiconductor manufacture.

Personal skills

• Enthusiastic with a positive attitude.
• Self-motivated and proactive.
• Excellent attention to detail.
• Able to work under pressure and to tight deadlines.
• Able to build relationships and trust with customers.
• Able to work across multiple levels within the company and across regions.
• Excellent communication skills, both written and presentational.
• Open, co-operative, empathetic.

Minimum Qualifications

• Ph.D (+5Y~), Master's (+10Y~), Bachelor's (+12Y~)
• Minimum BS Degree in Chemical Engineering, Chemistry, Electronic Engineering or related semiconductor field with Process engineer experience is required. (Above MS degree is preferred)
• Background in Etch, CVD, PVD process is highly preferred.
• Open to domestic business travel.
• Fluent in English and local language

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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