DIVISION ASSOCIATE RELATIONS SPECIALIST

Posted Yesterday
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Portland, OR, USA
In-Office
Mid level
Logistics • Retail
The Role
Support administration of collective bargaining agreements and associate relations. Manage grievance and complaint resolution, EEO/EthicsPoint investigations, survey trend analysis, training, reorganizations, and labor negotiations. Advise management, coordinate with legal and corporate labor staff, and track goals. Travel frequently to support business units and ensure compliance with labor and employment laws.
Summary Generated by Built In
Responsible for supporting the effective and consistent administration of the collective bargaining agreements. Work collaboratively with assigned division/business unit leadership/corporate labor staff to align labor agreements with the philosophy of the overall company labor strategy. Support the execution of strategic plans for grievance administration, EEOC trends, Associate Insight Survey, Exit Interview survey trends, and Ethics Point inquires. Track progress on established goals and objectives. Be a trusted partner and advisor for contract negotiations and Trust Fund activities. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Responsibilities

- Execute the labor strategy that aligns with the corporate labor strategy
- Ensure that action plans related to the establishment of best practices for grievance handling, EEO complaints, Ethic Point inquires, Exit Interview Surveys and Associate Insight Surveys are established
- Work diligently with management to promote harmonious labor relations
- Ensure required labor and employee relations training is conducted for the division/business unit
- Ensure compliance with all federal and state labor and employment laws
- Ensure calls to the Ethics Point Hotline are investigated and brought to closure in a timely manner
- Identify trends associated to establish actions to improve our overall associate relations
- Administer any local reorganization, layoffs or reduction in force situations and helps coordinate associate relations activities related to new projects
- Educate and advise management in the administration of progressive discipline
- Administer grievance and complaint resolution processes with focus on resolving grievances at the informal step of the grievance process
- Work with Legal and, upon request, represent company in labor/employment or legal matters and in litigation initiated by associates through local unions, governmental agencies and civil disputes
- Support labor agreement negotiations and provide appropriate information for negotiations
- Maintain current information within operating area of union and non-union organizations
- Maintain copy of all competitive contracts and area information related to area contracts and competition
- Travel up to 50% of time to support business units
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
 

QualificationsMinimum
- 3+ years of Labor or comparable experience
- Excellent written/oral communication and planning/organizational skills
- Skilled in conflict resolution
- Self-motivated with strong initiative to achieve high standards/results
- Strong team player who has the ability to assist in building teams and motivate others
- Demonstrated ability to protect highly confidential and sensitive information
- Strong Microsoft suite experience
Desired
- Bachelor's Degree
- Any successful store/assistant store leader experience

Skills Required

  • 3+ years of Labor or comparable experience
  • Excellent written and oral communication skills
  • Planning and organizational skills
  • Skilled in conflict resolution
  • Self-motivated with strong initiative to achieve high standards/results
  • Strong team player with ability to assist in building teams and motivate others
  • Demonstrated ability to protect highly confidential and sensitive information
  • Strong Microsoft suite experience (Office, Excel, Word, PowerPoint)
  • Ability to travel up to 50% to support business units
  • Must be able to perform essential job functions with or without reasonable accommodation
  • Bachelor's Degree
  • Successful store/assistant store leader experience

Kroger Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kroger and has not been reviewed or approved by Kroger.

  • Healthcare Strength Healthcare coverage in many union divisions has been protected or improved in recent contracts, with some regions avoiding proposed cuts and others expanding spousal coverage and strengthening short‑term disability. Mental‑health resources and 24/7 access are also emphasized, supported by third‑party recognition in recent years.
  • Retirement Support Retirement options include a company 401(k) with a match and, in many union roles, access to pension or variable annuity plans that have been stabilized through recent agreements. Match levels and pension participation vary by division and role, so specifics require local confirmation.
  • Wellbeing & Lifestyle Benefits Education assistance through “Feed Your Future” offers substantial tuition support for both part‑ and full‑time associates, alongside free financial coaching. Perks such as associate discounts and periodic Boost membership offers add incremental value to total rewards.

Kroger Insights

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The Company
Cincinnati, OH
77,000 Employees

What We Do

At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™. Kroger ranks as one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift. Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items. We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025.

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