Disputes Voice Coordinator

Understands the Dispute process (log and resolve) and works with the
global dispute system. Coordinates with front office and arranges to
resolve disputes with customer service and sales, with efficiency and
quality. Implements new ideas to improve process. Allocates work
assignments and roster planning. Prepares team productivity reports.
Monitors and reports on standard and performance parameters.

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:

• Understands the Dispute process (log and resolve) and works with the global dispute system.

• Analysis of the case and decide to accept or reject the resolution.

• Communication with Customers to understand their requirements for a quick dispute resolution.

• Coordinates with front office and arrange to resolve disputes with customer service and sales, with efficiency and quality.

• Alignment of rejected disputes with the customer and get a promise to pay.

• Whenever possible, fix root cause of issue to avoid recurrence of disputes.

• Process amendment in core systems when we are accepting customer’s claim.

• Allocates work assignments, roster planning and prepares team productivity reports.

• Maintains a daily work allocation log.

• Enforces work through company core values and conduct.

• Monitors and reports on standard and performance parameters.

• Implements new ideas to improve processes.

• Arranges Gembas for visitors.

Who are we looking for:

• Graduate of any Bachelors Degree Course.

• With at least 2-3 related work experience.

• Has a strong customer experience, collections or disputes background in a BPO set up or customer facing environment.

• Good English verbal and written communication skills

• MS Office Proficient.

• Open to work in a graveyard and dayshift schedule.

• Has a keen analytical skill and exemplary stakeholder's management.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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