General Purpose
The Dispute Specialist assists Alpine Bank customers, external and internal, with electronic banking error resolution processing and various duties within the Dispute Department. This position will have customer contact on a daily basis. The individual serving this role will need to be able to explain the process to file an electronic fund transfer error dispute as it relates to debit cards, credit cards, ACH, and consumer international wires, and to investigate and make determinations regarding submitted claims.
Essential Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Investigate and process error disputes using software in a timely and efficient manner.
- Responsible for processing all error disputes received from locations or directly from customers.
- Conduct investigations of error disputes in a timely manner to ensure all deadlines are met.
- Assist with customer questions, responding by various forms of communication in a timely manner.
- Monitor customer feedback and make suggestions to management for improvement.
- Regular and Reliable attendance is required as an essential function of this position.
- Performs other duties as assigned.
Employees are held accountable for all duties of this job.
Job Qualifications
Knowledge, Skills, and Ability:
- Proficient knowledge of personal computers and applications and the technology related to banking systems.
- Basic knowledge of Microsoft Outlook, Excel and Word.
- Ability to work well in a team environment and communicate well with others, both in written and verbal forms.
- Strong interpersonal skills.
- Ability to work on various duties with interruptions.
- Self-motivated individual that works well with a team or individually as necessary.
- Personable, interacts well with customers and co-workers.
- Ability to work in a fast-paced, multi-tasked environment.
- Strong planning ability, attention to detail, and the ability to work in a self-directed manner.
- Understanding and application of banking regulations.
Education or Formal Training:
- High School Diploma or General Education Diploma (GED) equivalency required.
- Associate’s Degree or higher preferred.
Experience:
- Knowledge of banking systems, products and services is a plus.
- 2 or more years banking experience preferred.
Working Conditions
Working Environment:
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.
Physical Activities:
These are representative of those which must be met to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required; it would require the ability to reach for and lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may be required to lift, carry or move and position items weighing up to 25 pounds as necessary.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is from $18.00 to $23.00 per hour, depending on experience.
For an overview of our employee benefits please visit: Alpine Bank Careers Page
Position is anticipated to close on July 31, 2026, or until filled.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School Diploma or GED
- 2 or more years of banking experience
What We Do
Founded in 1973, Alpine Bank is an independent, employee-owned organization with headquarters in Glenwood Springs and banking offices across Colorado’s Western Slope, mountains, and Front Range. Alpine Bank employs more than 800 people and serves 170,000 customers with personal, business, wealth management*, mortgage, and online banking services. Our customers tell us doing business with employees who actually own the bank makes all the difference. They cite our friendly service, flexibility in creating tailored solutions, timely local decision-making, and long-term customer commitment which can often spans decades. At Alpine Bank we believe that strengthening our communities is more than good business, it is our business. That’s why Alpine employees receive 24 hours of paid volunteer time each year, and through our innovative Loyalty Debit Card program, with every customer transaction Alpine Bank (not our customers) donates 10 cents to support nonprofits and charities in Colorado. In 2023, the bank gave $2.35 million to community causes through this channel. Alpine Bank has a five-star rating — meaning it has earned a superior performance classification — from BauerFinancial, an independent organization that analyzes and rates the performance of financial institutions in the United States. Alpine Banks of Colorado, the holding company for Alpine Bank, member FDIC, also trades shares of the Class B Nonvoting Common Stock under the symbol “ALPIB" on the OTCQX® Best Market. To learn more, visit alpinebank.com. *Alpine Bank Wealth Management services are not FDIC insured, may lose value and are not guaranteed by the bank.
