At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
This position will perform an end-to-end billing process root cause analysis on claims submitted (mainly by the Collections Team) to identify and implement an immediate or long-term solution to existing and potential issues impacting invoicing accuracy. This person will process credits and rebills to amend incorrect invoices generated when disputes are deemed valid. Otherwise, I will provide feedback and supporting documentation to the corresponding Collector / Sales, justifying why no correction can be produced.
KEY RESPONSIBILITIES
- Work dispute cases daily and respond within SLAs
- Respond to requests and maintain open communication between the team and other departments.
- Contact either internal or external parties (Sales, Billing, Supplier, FBO, etc) when required to enable dispute resolution.
- Maintain up-to-date disputes follow-up comments in designated software (i.e. Macro)
- Proactively monitor dispute patterns and notify Management of any alert
- Prepare, review, and organize paperwork for disputes resolved
REQUIREMENTS
- BS or BA in business Administration, Finance, Accountant, or related discipline.
- Advanced English (B2+)
- 1 year’s experience in finance, customer services, or administration.
- Microsoft Excel knowledge: pivot tables, formulas, etc.
- Microsoft Outlook knowledge.
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Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.
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What We Do
Headquartered in Miami, Florida, World Kinect Corporation (NYSE: WKC) is a leading global energy management company, offering a broad suite of solutions across the energy product spectrum. In addition to our core energy and fuel offerings to customers in the transportation sector, we provide advisory services, sustainability and renewable energy solutions, as well as supply fulfillment for natural gas and power. We continue to focus on advancing the energy transition to lower carbon alternatives through expanding our portfolio of energy solutions and providing customers with greater access to sustainably sourced energy. For more information, visit https://corp.worldkinect.com.
