The Role
The Dispatcher coordinates day-to-day activities for drayage drivers, ensuring efficient routing, excellent customer service, and problem resolution.
Summary Generated by Built In
Summary/Objective:
The Dispatcher will be responsible for planning the day-to-day activities of the drayage drivers, analyzing routes for the most efficient loads, and troubleshooting to maximize the results of the transportation department. The position must focus on container availability/status within the terminal, scheduling, and coordinating deliveries to customers. This individual also ensures outstanding customer service is provided to all our clients.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for supporting the operation, including, but not limited to the following activities:
AAP/EEO Statement: Quik Pick Express, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Quik Pick Express’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
The Dispatcher will be responsible for planning the day-to-day activities of the drayage drivers, analyzing routes for the most efficient loads, and troubleshooting to maximize the results of the transportation department. The position must focus on container availability/status within the terminal, scheduling, and coordinating deliveries to customers. This individual also ensures outstanding customer service is provided to all our clients.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for supporting the operation, including, but not limited to the following activities:
- Updating Trinium (TMS) with accessorial (Terminal WT, Split terminations, Stop offs, etc..).
- Trace and Track containers on terminal websites to ensure extraction prior to the last free day.
- Troubleshoot problems at terminals and communicate with customers to ensure the timely extraction of units.
- Coordinate pick-up and deliveries with outside vendors, terminals, Warehouse Operations, and customers.
- Monitor driver activities via GPS.
- Maintaining a good working relationship with the drivers (driver retention).
- Proper timekeeping and dispatching drivers to meet terminal appointments.
- Properly tracking per diem and avoiding unnecessary charges from SSL and Chassis providers.
- Keeping up with driver dispatches and escalating when something doesn't look right (driver pulled over to the side of the road, the driver taking too long to finalize a dispatch, drivers arriving to work late, etc).
- Exercise discretion and independent judgment to troubleshoot driver/drayage issues.
- Performs other related duties as assigned.
- At least 3 years of LA/LB Port Dispatching experience required
- Knowledge of Trinium preferred
- Knowledge of Samsara preferred
- Strong mapping knowledge required
- Must be able to work a flexible schedule
- Strong knowledge of the roadways throughout the immediate area
- Ability to work in a team environment in high-pressure situations
- Strong written and oral communication skills are essential
- While performing the duties of this job, the employee will work in the office for most of their day, occasionally walking on uneven surfaces to the warehouse/ Yard environment. The employee is occasionally exposed to fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level is usually low in the office and moderate outside of the office.
- Prolonged periods sitting at a desk and working on a computer.
- Ability to operate office equipment.
- Must be able to lift up to 15 pounds at a time.
- Occasional bending, reaching overhead.
AAP/EEO Statement: Quik Pick Express, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Quik Pick Express’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
Top Skills
Gps
Samsara
Trinium
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Custom Goods is a full-service logistics company with a refined focus on Warehousing, Transportation, and Custom Examination Sites, with over 30 warehouses nationally. We are uniquely positioned to offer comprehensive logistics solutions with a personal touch.
We serve our customers one shipment at a time by challenging ourselves to be the benchmark service provider of customized supply chain solutions with our strategic anchors: Data-Driven, Personal Touch, and Timely Customer Solutions.
Our core values underpin us as individuals, and as a company, we place people at the center of all we do. We have established over 60 years of rich experience and deep relationships following these values. As a number one strategic partner, our customers benefit from our unrivaled dedication to customer excellence.
