Dispatcher

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

Answer incoming phone calls and dispatch hot-shot requests in a timely, orderly fashion.  Actively engage with customers to efficiently assess and fulfill their needs.  Prepare invoices and accept payments using computer.

Job Components:

• Promptly answer all incoming phone calls in a professional and friendly manner. 

• Uses professional telephone etiquette when assisting customers.

• Dispatch hot shot drivers in a manner that will deliver the best and most efficient service possible. 

• Create and process invoices

• Contact priority customers on a weekly basis to identify potential concerns/issues and monitor supply.

• Other duties as assigned

Qualifications:

• High school graduate (or equivalent)

• Able to read, write and compute basic math

• Multi-line phone experience required.

• Excellent verbal communication skills required.

• Demonstrated use of professional phone etiquette required.

• Previous local commercial dispatching experience strongly preferred. 

• Previous customer service experience is required.

• Working knowledge of computers and applicable systems is required.

• Demonstrated ability to multi-task, quickly transitioning from one function/task to the next. 

• Uses critical thinking skills when prioritizing tasks or performing dispatching duties.

• Works with a high degree of accuracy and attention to detail

• Approaches tasks with a sense of urgency

• Must work effectively in a team environment

• Be able to occasionally lift and/or move up to 75 lbs.

Scope Data:

• Works under general supervision and guidance

• Accountable for individual accuracy.

• Shared responsibility for outgoing inventory

Work Environment:

• Exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals.

• Specific vision abilities include close vision, depth perception and ability to adjust focus.

• Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects.

• Must be able to occasionally lift up to 75 lbs. without assistance

• Ability to sustain extended periods of sitting, standing and walking throughout the day

• Prolonged use of computer and telephone

• Use of PPE required (steel toe boots, safety glasses, protective gloves, etc.)

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.